Home Comfort - Commercial Fuels Dispatcher

JOB DESCRIPTION

Position: Home Comfort & Commercial Fuels (HCCF) Dispatcher

Reports to: HCCF Director of Liquid Distribution

Status: Fulltime, exempt

$65,000 - $75,000 Per Year

ESSENTIAL FUNCTIONS – Responsibilities include and are not limited to:

• Execute the everyday dispatching of Delivery Drivers within the designated market.

• Oversee the delivery drivers schedule and forecast workload.

• Consistently provide outstanding customer service and a positive reputation within the community.

• Maintain customer database to ensure current information.

• Manage and maintain daily exception report.

• Provide clear and concise communications with department managers, employees and customers.

• Efficiently learn and utilize industry specific software.

• Promote a culture of safety through daily communication, trainings, information/knowledge to employees. This includes about environmental safety measures and procedures; making sure employees follow all DOT, environmental, and company compliance 100% of the time.

• Identify and manage through issues and ensure immediate action is taken to resolve the issue.

• Utilize various in-truck technologies to help increase delivery efficiency and ensure safety standards are being met.

• Manage and maintain vehicle maintenance records and the timely service of designated equipment to ensure that all vehicles adhere to company policies and procedures.

• Must be able to remain in a stationary position 90% of the time.

• Adhere to company policies and procedures 100% of the time.

• Provide oneself with a reliable means of transportation to and from work and the ability to be reached by telephone.

• Seasonal “On-Call” during peak times of business.

RESPONSIBILITIES – Responsibilities include and are not limited to:

• Schedule and coordinate all delivery calls as calls are received.

• Create dispatch tickets for all delivery requests and respond to all messages left overnight.

• Dispatch Drivers and debrief them after completion of each shift.

• Take incoming customer calls and dispatch in a timely manner - including after hours and weekends.

• Maintain the on-call schedule for the drivers when applicable.

• Ensure the appropriate use of company resources and assets.

• Perform work functions within all safety guidelines at all times.

• Report to work with minimal absenteeism or tardiness.

• Attend job related training and informational seminars as requested/provided.

• Perform other job related activities and special projects as assigned.

• Ensure that all pre and post trip inspections and compliance measures are being done in accordance with State, Federal and companywide policies where applicable.

• Comply with company dress code 100% of the time.

• Maintain confidentiality 100% of the time in regards to customer and company information.

QUALIFICATIONS – Qualifications include and are not limited to:

• Must be self-motivated, self-starter, results driven individual with a high degree of accuracy and attention to detail.

• Proficiency in Microsoft Office Suite.

• Ability to multitask and manage stressful situations.

• 2-5 years industry specific experience preferred but not required.

• Possess a high school/vocational school diploma or G.E.D. and related certification.

• Possess a valid driver's license and ability to obtain a valid CDL with additional endorsements preferred but not required.