Service Coordinator

Welch Equipment CompanyWelch Equipment Company is the premier provider of material handling solutions and represents equipment from the world's #1 manufacturers. Our culture of continuous improvement, or Kaizen, is embedded throughout the organization and is only one of the many "tools" to our success in supporting our employees.Our core values are:Customer CommitmentIntegrity & AccountabilityAct with UrgencyRespect & TeamworkOur goal is to provide our employees with the tools needed to build a successful career, not just a job. We provide top notch support for our technicians in the form of manufacturer training, tech support, field service supervisors, on the job training in a controlled environment, cutting-edge technology and leaders trained to support.We are seeking employees who are ready to join a culture of continuous improvement, positive attitude, and servant leadership. If that's you come build your career with us at Welch Equipment Company and let's continue to set the standard!Position DescriptionWorks in conjunction with all other service coordinators and the branch technicians to accurately process work orders for customers for service work provided by Welch Equipment Company. This role also collects technicians worked time and enters into ADP. Answers incoming calls from Customers, technicians and other employees. Communicates with customers on daily customer needs such as service calls, purchase orders and invoice disputes.Job Type and ScheduleFull time, M-F 8-hour shiftBenefitsMedical, Dental, VisionSTD, LTD, and Life insuranceAccrued Paid Sick Leave and Vacation401(k) matchCompensation Range : $23.00 - $28.00ResponsibilitiesService coordinators are responsible for their assigned technician teamMaintain a Work In Process (WIP) according to company policies and expectations.Monitor, collect, and input all technicians worked time daily.Spot-check technicians' timecards against GPS for accuracy and to make sure that all technicians are following company policies.Effectively communicate and coordinate with internal teams including technicians, parts, accounting, etcAnswer all overflow of incoming service calls. Collecting the necessary information on those service calls for proper dispatching.Ability to work in a constant state of alertness and safe mannerAdditional duties as assignedEducation and ExperiencePossess a High School diploma or General Education Degree (GED) requiredProficient in Microsoft Suite (Outlook, Excel, and Word )Very organizedAbility to multi-taskWork with minimal supervisionProblem solving self-starterAttention to detailExcellent written and verbal communication skillsMust be customer focused both internally and externallyPossess excellent time management skillsMust be flexible and able to adapt to varying workloads and environments