Laboratory Service Specialist

Position Summary This is a patient/customer service-oriented position which is responsible for timely and accurate patient scheduling, specimen collection, and ordering to ensure timely and accurate results. The position requires knowledge and experience with venipuncture techniques to successfully acquire blood with minimal adverse impact to pediatric patients. A knowledge of electronic health record and laboratory information systems to manage patient specimen orders and submissions is required. This position reports to the Supervisor, Pre‑Analytics. Position Duties Accurately schedules patients for specimen collections as necessary for laboratory testing orders. Collects specimens (blood, sweat, saliva, etc.) as necessary to facilitate patient testing. Demonstrates knowledge and competency using the Laboratory Information System to accurately receive specimens, and order tests as indicated on the requisition. Data must be complete and accurately entered to include appropriate test name, footnotes, comments, order priorities, physician names, patient location, collection information, etc. Demonstrates competency in choosing the correct patient account to use for ordering tests. Demonstrates knowledge of reference laboratories utilized by the department and chooses appropriate reference laboratory for the testing ordered. Maintains thorough and complete documentation of work performed. Provides required information on all requisitions, lab orders, or worksheets handled. Files requisitions, reports, and other pathology/laboratory materials. Maintains positive working relationship with the medical staff and hospital personnel. Uses positive interpersonal skills to educate/support lab customers and promote success of team members. Uses clear and concise verbal and written communication with staff and the public. Acts independently on supervisor’s direction and accepts responsibility of the adopted policies and procedures of the hospital and the laboratory. Works different shifts as required. Under the supervision of the department supervisor, ensures areas of responsibility are maintained in accreditation with CAP, CMS and CLIA. Performs miscellaneous job related duties as requested. Mission To advance hope, healing and the best healthcare for children and their families Vision Phoenix Children’s will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education. Values We place children and families at the center of all we do We deliver exceptional care, every day and in every way We collaborate with colleagues, partners and communities to amplify our impact We set the standards of pediatric healthcare today, and innovate for the future We are accountable for making the highest quality care accessible and affordable Position Qualifications Education High School (Required) Experience Two years of experience in a clinical laboratory setting (Preferred) Additional Requirements Current certification in phlebotomy or medical assistant through ASCP or other certification agency (Preferred) Physical Requirements & Occupational Exposure/Risk Potential Climbing – Frequently Feeling (sensing textures and temperatures) – Frequently Fine Motor Skills (pinching, gripping, etc.) – Frequently Hearing – Frequently Pushing/Pulling – Occasionally Reaching – Occasionally Sitting – Occasionally Standing – Occasionally Stooping/Crouching/Kneeling/Crawling – Occasionally Talking – Frequently Tasting/Smelling – Occasionally Walking – Occasionally Near Vision – Occasionally Far Vision – Occasionally Color Discrimination – Frequently Use of keyboard, mouse and/or computer equipment – Frequently Lift up to 35 pounds without assistance – Frequently Lift more than 35 pounds without assistance – Occasionally Occupational Exposure/Risk Potential – Inside office environment (Applicable) Occupational Exposure/Risk Potential – Outdoor weather conditions (Applicable) Occupational Exposure/Risk Potential – Airborne communicable diseases (Applicable) Occupational Exposure/Risk Potential – Bloodborne pathogens or bodily fluid (Applicable) Occupational Exposure/Risk Potential – Fumes or airborne particles (Applicable) Occupational Exposure/Risk Potential – Hazardous materials exposure (Applicable) Occupational Exposure/Risk Potential – Toxic or caustic chemicals (Applicable) #J-18808-Ljbffr