Customer Services Representative

Position Summary Provides Customer Service functions dealing directly with patient inquiries and complaints as well as issues as reported via phone or customer service calls and correspondence. Oversees collection of timely documentation from network providers and patients to ensure adherence to quality standards and timely filing requirements. Location Phoenix, Arizona Department Billing Customer Service Shift Varied Job Category Revenue Cycle Knowledge, Skills and Abilities Ability to communicate clearly and concisely. Mathematical skills and the ability to prioritize and complete multiple projects. Minimum Qualifications High school diploma or GED with a minimum of two years of customer service experience. Excellent verbal and organizational skills, ability to interface with difficult customers, and work with minimum direct supervision to meet required goals. Preferred Qualifications One year of previous medical billing experience. Additional related education and/or experience. EEO Statement EEO/Disabled/Veterans #J-18808-Ljbffr Sonora Quest Laboratories/ Laboratory Sciences of Arizona