Automotive Customer Service Advisor

Premium Velocity Auto PVA / Jiffy Lube is hiring! Come join the team!

No automotive experience required, we train!

Premium Velocity Auto PVA/Jiffy Lube is seeking reliable, customer-focused individuals with a teamwork mindset. Ideal candidates communicate well, work efficiently in fast-paced environments, and are eager to learn. A driver's license is strongly preferred but not required.

Job Summary

Service Technicians ensure customers feel confident in the safety of their vehicles. Technicians are fully cross-trained to perform a variety of maintenance tasks and customer service duties.

Job Description

• Provide honest recommendations based on manufacturer guidelines and technician findings.
• Perform oil changes, fluid refills, and basic maintenance (lights, wipers, brakes, tires).
• Conduct multi-point inspections and maintain inspection records.
• Vacuum/sanitize interiors and clean windshields upon entry.
• Support additional automotive services (engine, transmission, brakes, suspension, electrical, HVAC, etc.).
• Follow all safety, OSHA, and Jiffy Lube standards.
• Participate in training (on-site and e-learning).
• Assist with marketing events, inventory, and basic facility upkeep.
• Promote customer loyalty through clear service reviews and quality work.
• Perform other duties as assigned.

Requirements

• Commitment to safety procedures.
• Ability to work as part of a team and perform job duties effectively.
• Willingness to learn with a growth mindset.
• Ability to stand for long periods; lift 50+ lbs.; bend, reach, crawl, climb.
• Comfortable in enclosed or semi-outdoor workspaces.
• Authorized to work in the U.S.

Qualifications

• Automotive service/repair experience (any level).
• Valid Driver's License (strongly preferred).
• State Vehicle Inspector License a plus.
• Customer service or sales experience.
• Strong communication, listening, and customer-focused reasoning skills.
• Positive attitude and ability to multitask in fast-paced environments.

Benefits

• Medical, dental, vision, prescription coverage*
• Employer-funded life and AD&D insurance*
• Paid Time Off*
• 401(k) with match
• Training bonuses (JLU Modules)
• Employee discounts on parts and services
• Additional optional benefits: disability, critical illness, hospital indemnity, FSAs, EAP, and more*

*Full-time employees

Added Perks

• Pay increase opportunities within first 60 days
• Paid training + bonus incentives
• Cross-training across roles
• Career paths with strong growth potential (automotive & management)
• Access to financial/legal advising and member-discount programs*

*Full-time employees

Equal Opportunity Employer

Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.