Finance Supervisor

Finance Supervisor

Reports to: Director of Finance
FLSA Status: Full-Time Exempt

Position Summary:

The Finance Supervisor supports the day-to-day financial operations of The Well and assists in maintaining strong financial stewardship across The Well's entities. This role provides operational oversight of accounting workflows, billing coordination, accounts payable and receivable processes, financial tracking systems, and finance department procedures.

The Finance Supervisor works closely with the Director of Finance to ensure accurate financial records, efficient workflows, strong internal accountability, and timely financial reporting. This position also provides leadership, supervision, and support to finance team members while assisting with operational problem-solving, dashboard monitoring, audit coordination, and process improvement initiatives.

This role is highly collaborative and operationally focused, helping ensure continuity, consistency, and accountability across finance-related systems and workflows.

This is a full-time, in-office position based at The Well in Norfolk.

Core Values:

• Show Up with Generosity: You support team members, departments, and community partners with responsiveness, collaboration, and a solution-focused mindset.
• Check the Ego: You value teamwork, accountability, and accuracy over personal recognition and approach challenges with humility and professionalism.
• Embrace Diversity: You respect and support individuals of diverse backgrounds, experiences, and perspectives while contributing to an inclusive workplace culture.
• Grounded in Hope: You maintain a realistic and optimistic approach to problem-solving while helping build systems that support long-term sustainability and success.

Qualifications:

1. Education & Certification

• Bachelor's degree in Accounting, Finance, Business, or related field preferred; equivalent experience may be considered.
• Experience in nonprofit finance, healthcare finance, accounting, billing, or financial operations preferred.
• Prior supervisory or leadership experience preferred.

2. Financial & Technical Skills

• Understanding of accounting principles, financial reporting, reconciliations, and operational finance processes.
• Experience with QuickBooks, Excel, Ramp, and other financial software systems preferred.
• Knowledge of accounts payable, accounts receivable, billing, and financial workflow processes.
• Ability to review financial reports, reconciliations, and supporting documentation for accuracy and trends.
• Strong attention to detail and ability to identify discrepancies, workflow concerns, and operational risks.

3. Communication & Leadership Skills

• Strong written and verbal communication skills.
• Ability to lead, manage, and hold others accountable (LMA) in alignment with organizational expectations.
• Collaborative leadership style with the ability to coach, support, and develop team members.
• Ability to maintain professionalism and confidentiality in sensitive situations.

4. Organizational & Operational Skills

• Strong organizational and time management skills.
• Ability to manage competing priorities and deadlines in a fast-paced environment.
• Strong attention to detail and process oversight abilities.
• Ability to identify workflow inefficiencies and support operational improvements.
• Sound judgment, critical thinking, and problem-solving skills.

Duties and Responsibilities:

1. Financial Operations Oversight

• Assist with oversight of day-to-day finance department operations and workflows.
• Support maintenance of QuickBooks, Ramp, and other finance-related systems.
• Ensure financial transactions are coded, reconciled, documented, and processed accurately and timely.
• Monitor operational finance workflows and identify opportunities for increased efficiency, accountability, and consistency.
• Assist with continuity of finance operations during leadership absences or transitions.
• Support vendor relationship management, purchasing workflows, and finance-related operational processes.

2. Accounts Receivable Oversight

• Oversee accounts receivable workflows, billing coordination, collections processes, and receivables tracking.
• Monitor receivable trends, aging reports, and billing concerns while escalating issues as appropriate.
• Support finance and billing staff in resolving payment discrepancies, workflow barriers, and operational concerns.
• Review financial and billing documentation for accuracy, completeness, and compliance with organizational procedures.
• Assist with maintaining efficient receivables systems across organizational programs and entities.

3. Accounts Payable Oversight

• Oversee accounts payable workflows, invoice processing, and payment tracking.
• Monitor purchasing and expense documentation for accuracy, completeness, and compliance with organizational procedures.
• Assist with procurement oversight and vendor coordination processes.
• Support timely payment processing and accurate financial documentation across departments.

4. Reporting & Monitoring

• Review financial reports, reconciliations, budget-to-actual comparisons, and forecasting documents prepared by finance staff.
• Develop and maintain dashboards, tracking systems, and operational reporting tools for leadership.
• Monitor financial trends, workflow concerns, and operational risks while communicating findings to leadership.
• Assist with preparation of financial information for leadership meetings, board reporting, audits, and operational reviews.

5. Leadership, Management & Accountability

• Provide direct supervision, support, and accountability to assigned finance team members.
• Assist with hiring, onboarding, training, coaching, scheduling, and performance management processes within the finance department.
• Monitor workload distribution and support staff development and operational consistency.
• Promote accountability, professionalism, and collaboration within the finance department.
• Assist in developing and maintaining finance department procedures and workflow expectations.

6. Compliance, Audit Coordination & Quality Oversight

• Assist with maintaining compliance with organizational financial policies, procedures, and documentation standards.
• Review audit findings, billing quality reports, reconciliation concerns, and operational compliance data to identify financial risks, trends, and corrective action needs.
• Oversee billing review and quality assurance processes, including participating directly in audits or reviews when operationally necessary.
• Assist with audit preparation, documentation gathering, and corrective action follow-up activities.
• Help ensure financial records and supporting documentation remain organized, complete, and audit-ready.

7. Cross-Departmental Collaboration

• Collaborate with leadership, operations, HR, and program staff to support financial accountability and workflow coordination.
• Assist departments in understanding finance-related procedures, documentation requirements, and operational expectations.
• Participate in organizational initiatives, process improvement efforts, and finance-related meetings.
• Support additional finance and operational projects as assigned.

Physical Requirements:

1. Prolonged periods of sitting at a desk and working on a computer.
2. Must be able to lift 15 pounds at times.
3. Must be able to access and navigate each department at the organization's facilities.