F&B Shift Supervisor

Job Description

Job Description

Description:

Summary

• The F&B Shift Supervisor works to ensure a positive experience for guests by overseeing all aspects of the dining experience. They assist with the execution of daily restaurant operations at Café 54, Ayily Bar and Menyikish Bar & Grill through training, supervision and team building. This position is well-educated on the policies and expectations of the company, exemplifying these standards for the Food & Beverage Team Members and setting them up for success in their positions.

Responsibilities

• In conjunction with the F&B Shift F&B Shift Supervisor team, supports the F&B Manager and Director in the successful implementation and reinforcement of existing and/or new departmental processes and procedures
• Acts at all times with integrity, confidentiality, and honesty, promoting the company culture and values
• Facilitates a positive environment and supports a safe and productive workplace
• Trains new hires on the standards and procedures of the company, from how to handle a negative customer experience to how to properly serve guests
• Ensures all Team Members have a firm understanding of company policy, especially regarding standards of appearance, schedule changes, proper call-in procedures, the attendance policy, and standards of conduct
• Completes and issues records or discussion or written corrective action
• Completes payroll responsibilities as needed
• Completes and issues evaluations timely and in accordance with the Handbook
• Monitors and supervises the timely arrival of scheduled Team Members, remains aware of unforeseen challenges like scheduling conflicts and takes any necessary actions to ensure the business is adequately staffed
• Establishes tasks for Team Members to ensure a clean workplace, including stocking supplies and maintaining clean restrooms and public spaces
• Recognizes outstanding Team Members for exemplary work and celebrates those that are professional and go above and beyond
• Addresses guest concerns in reference to food & beverage, their experience, or Team Member interactions
• Actively seeks to resolve any concerns while adhering to the company policy and standards of behavior

Skills/Abilities

• Proven leadership and experience managing a diverse team 
• Must be able to work effectively independently and as part of a team
• Must be able to properly and accurately assess situations quickly while adhering to company policies
• Must be able to use company systems and software, as well as the ability to troubleshoot common software problems 
• Must be effective in prioritizing daily tasks while accounting for unforeseen challenges
• Must be able to fill in when there is a staffing shortage or no one available to break a Team Member
• Must have open availability to include weekends, holidays, and all shifts

Note

This description incorporates the most typical duties performed. It is recognized that other duties not specifically mentioned may also be performed. The inclusion of these duties would not alter the overall evaluation of the position.

If none of the applicants should meet the stated qualifications, applicants whose education and experience are less than the stated requirements, may be interviewed and hired provided the applicant hired submits a formal written training plan within (30) thirty days which can be completed within a reasonable time agreed upon by the supervisor and the applicant. Applicants who are hired and fail to meet the agreed upon formal training program, will be discharged upon failure to complete the specified training as so scheduled.

Indian Preference Policy

Preference in filling vacancies is given to qualified Indian candidates in accordance with Tribal Law. Verification must be submitted with this application, if claiming Indian Preference. Consideration will be given to non-Indian applicants in the absence of qualified Indian Preference eligible candidates.

Equal Opportunity Employer

Within the scope of Indian Preference, all candidates will receive consideration without regard to race, color, sex, religion, national origin, or other non-merit factors.

Qualifications/Education/Experience

• Must have a high school diploma or equivalent
• Must have a minimum of 3 years of experience in an F&B management role
• Casino experience is preferred
• Must have and maintain a valid Food Handlers Certification and Responsible Beverage Server Certification
• Must be able and willing to obtain a ServSafe Manager Certification within 30 days of employment

Physical Demands/Work Environment

• Ability to work in the standing position for hours at a time
• Ability to complete sedentary work as needed
• Light work exerting up to 20 lbs of force occasionally and/or up to 10 lbs of force frequently
• Occasional bending, crouching, squatting, balancing, reaching above head, reaching above shoulder, and twisting at waist
• Manages stress appropriately
• Makes decisions under pressure
• Manages anger/fear/hostility/violence of others appropriately
• Regular multi-tasking