Academic Course Coordinator - Smeal Marketing Dept, Smeal College of Business

APPLICATION INSTRUCTIONS: CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday. CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday. If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants. Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants. This is a/an 83.3% full-time equivalency (FTE) job with months off. The number of months off will be determined by the position's FTE percentage. The timing of months off will be set to meet the needs of the unit and the essential duties of the position. Questions related to HR105 FTE positions should be directed to the hiring manager during the interview process. This position is eligible for benefits associated with any full-time position. The salary grade and range listed in the posting is reflective of a 100% Full-time position. Full-time equivalency job offers may fall outside of the listed range due to the assigned percentage of effort. POSITION SPECIFICS Academic Course Coordinator – Senior Support The Smeal College of Business, Marketing Department, is seeking to fill the role of Academic Course Coordinator – Senior Support, who will support large-format MKTG 301 courses with approximately 2,000 students per academic year. The Academic Course Coordinator – Senior Support provides advanced instructional and operational support for MKTG 301 faculty. This role demonstrates comprehensive knowledge of course coordination practices, instructional systems, and academic policies, applying this expertise to decision-making and problem-solving. The coordinator works with minimal supervision on complex and varied assignments, proactively identifying issues and implementing effective solutions. This includes developing systems to track teaching assistants, managing student inquiries, and addressing recurring course challenges. The role communicates clearly and effectively with faculty, teaching assistants, and students, and continuously improves course delivery and support through thoughtful, data-informed approaches. This position will also contribute to departmental programming and new initiatives and perform other duties as assigned in support of department operations. For full consideration, applicants must submit a resume/CV and cover letter. Primary Responsibilities Course Operations & Instructional Support Provide comprehensive coordination with faculty for assigned courses, including planning, scheduling, and execution Manage course materials, assignments, announcements, and resources within Canvas and related systems Ensure course delivery platforms are accurate, organized, and user-friendly Identify and implement process improvements to enhance clarity and efficiency for students and instructional staff Teaching Assistant (TA) Management Recruit, hire, onboard, train, and supervise teaching assistants Foster a collaborative, accountable, and inclusive TA team environment Develop and manage systems to track TA assignments, grading workflows, and performance Facilitate regular communication and training to promote consistency and instructional best practices Student Support & Communication Serve as a primary point of contact for student inquiries and course-related concerns Develop structured approaches for tracking and responding to common student issues Meet with students as needed to provide academic support, guidance, and grade review assistance Resolve routine concerns independently and escalate complex or sensitive issues appropriately, applying institutional policies and sound judgment. Data, Reporting & Continuous Improvement Maintain course data including rosters, participation metrics, and grades Track and analyze trends in student inquiries and recurring issues across the semesters Perform summary statistical analysis of grades, surveys, and course evaluations Provide actionable insights and recommendations to faculty to improve course delivery Collaboration & Partnership Work closely with faculty, department staff, and college/university partners throughout the academic year Coordinate with units such as Undergraduate Studies and other academic support services Ensure effective, consistent communication across faculty, TAs, and students Assist with the development, coordination, and implementation of departmental programming and new initiatives Perform other duties as assigned in support of course, department, and college operations Professional Standards Uphold academic integrity, professionalism, and confidentiality while modeling fairness, accountability, and ethical decision-making Work with minimal supervision, exercising strong independent judgment to organize, prioritize, and manage day-to-day course operations Demonstrate sound judgment in assessing people and situations, making decisions that are fair, principled, and perceptive Communicate clearly and effectively across audiences, ensuring accurate, consistent, and thoughtful exchanges Maintain a high level of organization and attention to detail while proactively identifying opportunities for improvement and process refinement Required Qualifications Requires an associate degree or higher plus four (4) years of related experience, or an equivalent combination of education and experience Strong organizational, problem-solving, and communication skills Demonstrated ability to manage complex academic or administrative processes Preferred Qualifications Experience working in higher education or academic program coordination Experience performing summary statistical analysis Proficiency with: Microsoft Office 365 applications (especially Excel) Canvas, LionPATH, Workday, 25Live Familiarity with library databases such as Mintel and eMarketer Experience developing workflows, tracking systems, or process improvements Strong written and verbal communication skills Work Schedule This position is a 10-month appointment - 83.3% full-time equivalency (FTE) job (fall and spring semesters) and non-exempt. Standard office hours with flexible scheduling, with some evening commitments during peak periods (before and after exam days) Hybrid work arrangement may be available, with required on-campus presence during peak periods MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS Associate Degree 4+ years of relevant experience; or an equivalent combination of education and experience accepted Required Certifications: None BACKGROUND CHECKS/CLEARANCES Employment with the University will require successful completion of background check(s) in accordance with University policies. Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S. SALARY & BENEFITS The salary range for this position, including all possible grades, is $44,628.00 - $64,668.00. Salary Structure - Information on Penn State's salary structure Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page. CAMPUS SECURITY CRIME STATISTICS Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here. EEO IS THE LAW Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact View phone number on click.appcast.io. Penn State is committed to and accountable for advancing equity, respect, and belonging. 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