Sales & Marketing Account Manager

Job Title

Lexington, Kentucky, United States of America

Extraordinary Care. Extraordinary Careers.

With one of the nation's largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career.

Guardian Pharmacy of Kentucky, a member of the Guardian family of pharmacies, has an exciting opportunity for you to join our rapidly growing team in Lexington, KY.

Why Guardian Pharmacy of Kentucky? We're reimagining medication management and transforming care.

Who We Are and What We're About:

Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered.

We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you.

Attributes Required:

• Work Ethic/Integrity – must possess intrinsic drive to excel coupled with values in line with company philosophy

• Leadership – ability to lead project teams to deadlines, while maintaining strong team orientation

• Relational – ability to build relationships with business unit management and become "trusted advisor"

• Strategy and Planning – ability to think ahead, plan and manage time efficiently

• Problem Solving – ability to analyze causes and solve problems at both a strategic and functional level

• Team Oriented – ability to work effectively and collaboratively with all team members

Essential Job Functions:

• Call and visit current customers to enhance and facilitate positive working relationships between customers and the pharmacy
• Market pharmacy as preferred provider of pharmacy services to existing customer base to increase penetration of services and patients served
• Act as liaison with pharmacy operations to maintain high level of service level to customers, following all service related issues through to resolution.
• Maintain customer relationships and perform as an "expert" advisor to facilitate problem-solving with the goal of 100% customer retention
• Ensure initial servicing of new customer residents is smooth and error free by acting as liaison/quality assurance point person upon startup of service
• Responsible for the training of new facility staff during start up
• Assist in data collection of new facility start-ups to ensure smooth and error free start up
• Provide consulting services to customers to assist in compliance
• Provide in-service training to customer staff as needed
• Participate in marketing efforts to potential customers
• Actively participate in local association meetings related to assisted living/long term care facilities
• Required to work in pharmacy operations on an as needed basis, providing assistance in the areas of medical records and order entry
• Other essential functions and duties may be assigned as needed

Education and/or Certifications:

• High School Diploma or GED required; Bachelor's degree preferred

• Valid driver's license and clean driving record

• Nursing/healthcare background preferred

• Pharmacy Technician license/certification/registration (per state requirement) preferred; National Certification preferred (PTCB)

• Experience in sales and/or account management preferred

Skills and Qualifications:

• Excellent customer relations skills and ability to build strong customer relationships

• Ability to work independently and deliver to deadlines

• Ability to solve problems with minimal direction

• Great attention to detail and accuracy

• Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines

• Quality minded; motivated to seek out errors and inquire when something appears inaccurate

• Salesforce or similar CRM experience a plus

• Knowledge of LTC or pharmacy industry

Work Environment:

• Requires up to 75% travel, by air and ground

• Ability to work flexible hours

What We Offer:

Guardian provides employees with a comprehensive Total Rewards package, supporting our core value of, "Treat others as you would like to be treated."

Compensation & Financial

• Competitive pay
• 401(k) with company match

Family, Health & Insurance Benefits (Full-Time employees working 30+ hours/week only)

• Medical, Dental and Vision
• Health Savings Accounts and Flexible Spending Accounts
• Company-paid Basic Life and Accidental Death & Dismemberment
• Company-paid Long-Term Disability and optional Short-Term Disability
• Voluntary Employee and Dependent Life, Accident and Critical Illness
• Dependent Care Flexible Spending Accounts

Wellbeing

• Employee Assistance Program (EAP)
• Guardian Angels (Employee assistance fund)

Time Off

• Paid holidays and sick days
• Generous vacation benefits based on years of service

The Guardian Difference

Our clients require pharmacy services that aren't "cookie cutter." That's why every Guardian pharmacy is locally operated and empowered with the autonomy to tailor their business to meet their clients' needs.

Our corporate support offices, based in Atlanta, Ga., provide services such as human resources, business intelligence, legal, and marketing to promote the success of each Guardian location.

Regardless of your role at Guardian, your voice and talents matter. Because healthcare is an ever-changing industry, we encourage innovative thinking, intellectual curiosity, and diverse viewpoints to ensure we stay competitive in today's dynamic business environment.

At Guardian, we are dedicated to fostering and advancing a diverse and inclusive workforce.

Join us to discover what your best work truly looks like.