IT Support Engineer (Tier 2) - AZ

Job Title

IT Support Engineer (Tier 2)

Job Description

CubX Inc. is a fast-growing managed service provider (MSP) delivering modern, secure IT services and support to business clients nationwide. As an IT Support Engineer (Tier 2), you will play a critical role in ensuring seamless technology operations for our clients, contributing to both day-to-day support and strategic IT projects. You will join a collaborative team that values innovation, proactive problem-solving, and continuous learning.

Why CubX?

At CubX, we believe our clients are more than just tickets—they're our friends. We're committed to providing top-notch service with a personal touch. We like to take a creative approach, think outside the box, and get ahead of issues before they arise. We also believe in providing a balanced environment, with benefits that include:

• Competitive Salary & Comprehensive Benefits Package: Health, dental, vision, 401(k), and PTO.
• Professional Development: Access to training and certification programs to grow your skills in areas like Microsoft 365, Azure, and networking.
• Fun & Inclusive Company Culture: Team events, social activities, onsite gym for physical wellness, and a supportive work environment that values your ideas and input.

Key Responsibilities

• Provide Level 2/3 helpdesk support for Windows, macOS, iOS, and Android devices
• Administer Microsoft 365 environments, including Exchange Online, SharePoint, Teams, OneDrive, and Security & Compliance features
• Configure and troubleshoot networking components such as DNS, DHCP, VLANs, VPNs, and firewall rules across platforms like SonicWall, Meraki, and Unifi
• Manage endpoints using Microsoft Intune and Windows Autopilot
• Assist with Azure administration, including Azure AD, virtual machines, networking, and resource management
• Configure email security protocols (SPF, DKIM, DMARC) to ensure robust protection
• Troubleshoot and support hardware and software issues for PCs, laptops, printers, and peripherals, including patch management and driver updates
• Maintain tickets, documentation, and client communications using ITSM tools
• Participate in IT projects such as installations, network setups, migrations, and cloud deployments
• Provide occasional after-hours/on-call support as needed
• Deliver client training on IT best practices and security awareness
• Proactively identify and remediate technical issues to enhance client satisfaction