Member Concierge

Job Description

Job Description

Member Experience ConciergeThe Park Club | Costa Mesa, CAThe Park Club is seeking a polished, proactive, and hospitality-driven Member Experience Concierge to become a key part of our members' daily experience. We are looking to fill morning and nighttime positions. This is not a traditional receptionist position. The Member Experience Concierge serves as the first and last impression of The Park Club, welcoming members and guests while maintaining a strong awareness of everything happening throughout the Club. We are looking for someone who enjoys being present, anticipates needs, takes initiative, and understands that exceptional hospitality often happens before someone ever has to ask.The RoleOur Member Experience Concierge creates a warm, professional, and personalized arrival and departure experience. You will greet and recognize members, escort and assist guests throughout the Club, answer questions, manage calls and communications, assist with reservations and special requests, and remain knowledgeable about dining, private events, Club programming, and daily happenings.This position works closely with Membership, Service, Culinary, Private Events, Valet, and Management to ensure important information and member requests are communicated accurately and followed through to completion.Beyond the front desk, you will maintain awareness of the Club's presentation and atmosphere, assist with member and guest needs as they arise, and take ownership when something needs attention. The expectation is not to wait for someone to provide a list of things to do - it is to recognize what needs to be done and act.Who We're Looking ForThe ideal candidate is warm and personable while remaining polished and professional. You are naturally attentive, organized, resourceful, and comfortable managing multiple priorities. You notice details others may overlook, communicate confidently with both members and coworkers, and follow through without requiring constant supervision.Previous experience in luxury hotels, private clubs, fine dining, concierge services, or other high-level hospitality environments is strongly preferred. Strong communication skills, professional appearance, discretion, attention to detail, and a genuine desire to take care of people are essential.Our StandardAt The Park Club, great hospitality goes beyond completing assigned tasks. Our Concierge should know what is happening in the Club, recognize when someone needs assistance, communicate before information becomes a problem, and continually look for ways to improve the member experience.We are looking for someone who approaches each shift with a simple mindset:Be present. Be knowledgeable. Anticipate. Take ownership. Follow through.