Program Manager III

Program Manager, Video Product (Commercial)

TELECOM DOMAIN experience, MEDIA-VIDEO

Responsibilities:

Work with product experts to identify, document, plan and implement removal of incompatible devices and account constructs in support of network upgrades

• Identify and quantify main cases vs. edge cases
• Develop on-going business rules
• Develop and deliver the logistics planning to support ongoing migration efforts
• Performs other duties as assigned

Coordination and management of EOL equipment activities with Offer/Marketing comms teams, Billing, Field Operations, Customers Ops, and other key stakeholders

• Conduct cross functional meetings
• Create and drive Program & Project Plans
• Oversee and track installation planning core team
• Interface with ops teams to ensure support activities are planned and implemented
• Partner with Marketing for product strategies / offers for swap customers
• Report status to program and leadership

Produce, maintain and deliver statusing and support documentation

• Produces core team level readouts and executive level statusing
• Documents workflows/processes

Organizes regular data evaluations

• Database/excel proficiency is a must
• Build/enable dashboards or other statusing methods
• Proficient in establishing and visualizing health metrics

Ideal attributes:

• Is able to autonomously gather and maintain critical contacts
• Builds and establishes relationships easily
• Needs very little oversight (although will be supported)
• Willing to get deeply in to the weeds
• Not only drives Program/Projects but is an integral solution agent (i.e.