Onsite Service Coordinator

Job Description

Job Description

Job Title: Onsite Service Coordinator  
Location: Scottsdale, AZ 
Company: National Calibration Inc. 
Pay: Competitive, depending on experience; paid biweekly 
Benefits: Medical, dental, and vision insurance; paid time off; holiday pay; 401(k); and more 

About Us 

Established in 1955, National Calibration Inc. is a growing, full-service commercial calibration company with multiple offices across the southwestern United States. We offer a stable, family-oriented work environment with opportunities for learning, cross-training, and career growth. 

We are seeking an organized, customer-focused Onsite Service Coordinator to coordinate calibration visits at our clients’ facilities. This position serves as a central point of contact between clients, technicians, and lab management, helping ensure each visit is properly planned and ready to proceed. 

Key Responsibilities 

• Schedule and coordinate onsite calibration services based on client needs, technician availability, travel requirements, and service capabilities. 

• Communicate with clients to confirm service dates, equipment lists, site contacts, access requirements, and other visit details. 

• Coordinate quotes and follow up on purchase orders and required documentation before scheduled visits. 

• Work with technicians and lab management to confirm staffing, equipment, and standards needed for each job. 

• Maintain accurate schedules, client records, service orders, and job notes using our in-house software. 

• Communicate schedule changes promptly and help resolve scheduling conflicts. 

• Coordinate follow-up service and the transfer of equipment to the laboratory when needed. 

• Provide responsive, professional customer service while managing multiple appointments and priorities. 

Qualifications and Skills 

• Strong organization, attention to detail, and time-management skills. 

• Clear, professional verbal and written communication. 

• Ability to manage changing schedules and follow through on outstanding items. 

• Proficiency with Microsoft Office, including Outlook and Excel. 

• Ability to learn and navigate in-house scheduling and service software. 

• High school diploma or equivalent required. 

• Experience in scheduling, dispatch, service coordination, or customer service preferred. 

• Familiarity with tools, measuring instruments, or calibration services is helpful but not required. 

Physical Requirements 

• Ability to sit, stand, walk, and reach throughout the workday. 

• Ability to lift or move instruments weighing up to 50 pounds for short distances, with reasonable accommodation as applicable. 

Additional Requirements 

• Clean driving record for the past three years. 

• Ability to pass a pre-employment drug screening. 

If you enjoy keeping schedules organized, working with customers, and helping a service team succeed, we encourage you to apply. 

Learn more about National Calibration at  

No recruiting agencies, please. 

Equal Opportunity Employer