Guest Service Agent
Hersha Hospitality Management
Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth Path
Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager
Your Focus
- Immediately greet guests and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish methods of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or the PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
- Perform bookkeeping activities, such as balancing accounts and conducting audits.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skill
- High School diploma or equivalent preferred.
- Previous customer service experience or equivalent training required.
- Knowledge of PMS systems preferred.
HHM Hotels Benefits and Perks
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Daily Pay
- Free Basic Life Insurance
- 24/7 access to TELUS Health, a confidential work-life resource.
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability Hearts That Serve Only Excellence Stay Nimble - Own It
Source: HHM Hotels
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Guest Service Agent in Miami, FL vacancy
- ...Job Description Job Description Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator...SuggestedDaily paidFull timePart timeImmediate startShift work
HHM Hotels
Miami, FL7 days ago - ...Description Job Description Location: Hotel - Miami Coconut Grove Summary: We are seeking a passionate and motivated Guest Service Agent to join our dynamic Front Desk Team. As a Guest Service Agent, you will be responsible for providing excellent customer...SuggestedWork at officeRelocation packageFlexible hoursShift work
Hampton Inn by Hilton Coconut Grove/Coral Gables
Miami, FL15 days ago - ...Job Description Job Description This position is responsible for performing a variety of guest service activities in an exceptionally friendly, professional and efficient manner commensurate with the demands of a world-class hotel. Registers guests, assigns rooms,...SuggestedFlexible hoursShift work
Grand Beach Suites Hotel
Miami Beach, FL9 days ago - ...here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's... ...feel it; you'll feel it too. **What You'll Do** The Guest Service Agent is responsible for registration and check-out, PBX operations,...SuggestedImmediate startFlexible hoursShift workNight shiftWeekend workAfternoon shift
Kimpton
Miami Beach, FL3 days ago - ...Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager Your Focus...SuggestedDaily paidFull timePart timeImmediate startShift work
Plazahotelelpaso
Doral, FL1 day ago - ...Front Desk Agent Are you a friendly and outgoing individual with a passion for creating memorable guest experiences? Join our team as a Front Desk Agent and be the welcoming... ...Summary: Provide exceptional customer service, creating a positive first impression for...Local areaFlexible hoursAfternoon shift
Margaritaville Hollywood Beach Resort
Miami Beach, FL2 days ago $16 - $20 per hour
...Guest Services Agent We are looking for a highly motivated individuals to join our Guest Services team as a Guest Services Agent. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first...Local areaShift workPyramid Global Hospitality
Miami, FL3 days ago- ...AC Aventura AC by Marriott Aventura 20805 Biscayne Blvd Miami, FL 33180, USA The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional...
AC Hotel Miami Aventura
Doral, FL1 day ago - ...Compensation Type Hourly Highgate Hotels Overview The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check‑in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities...Hourly payFlexible hoursShift work
Highgate
Miami Beach, FL2 days ago $16 per hour
...and is committed to creating exceptional guest experiences. At the Pullman Miami Airport... ...people who have a genuine passion for service. Our Core Values involve personal development... ...Guest Services team as a Guest Services Agent. The ideal candidate uses their engaging...Local areaWorldwideShift workPyramid Global Hospitality
Miami, FL3 days ago- ...Guest Service Agent The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities include: Greeting and...Flexible hoursShift work
Royal Lahaina Resort
Miami Beach, FL8 days ago - ...E11EVEN Club Hotel & Residences Guest Services Agent The Guest Services Agent is a key ambassador of the E11EVEN Hotel & Residences experience, delivering a warm, confident, and efficient first and last impression for every guest. This role is responsible for providing...Local areaAll shiftsShift work
- ...where you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience from check-in to check... ...organization. Successful Guest Services Front Desk Agents may have opportunities for promotion to supervisory or...Full timePart timeLocal areaImmediate startFlexible hoursShift workNight shiftAfternoon shift
Eskape Investment LLC
Miami Beach, FL19 days ago - ...music, fashion and technology merge into a vibrant new kind of guest experience. Guests are invited to enter a world where they are... ...Responsibilities Responsible for providing courteous and competent services to ensure guests are processed efficiently during check-in on...
$14 per hour
...living, working, and playing remarkable - giving us back our most valuable asset, time. Responsibilities What do I do as a Guest Service Representative - Drive? As our newest team member will be an integral part of the warm welcome and fond farewell process....Hourly payContract workTemporary workWork at officeFlexible hoursSP+
Miami, FL12 days ago- ...Description Job Description Hampton Inn and Suites Miami Coconut Grove Hotel is seeking a detailed, outgoing, customer service pro to fill our Guest Services Representative position. As a Guest Service Representative, you’ll be able to showcase your organizational...Contract workLocal area
Grove Hotel Group Ltd (Hampton Inn)
Miami, FLa month ago - ...Dimension Hospitality - 11275 Northwest 12th Street - Responsibilities: Greet guests and provide friendly, helpful service; Assist with check ins, check outs, room assignments, and reservations; Operate the front desk system and process payments; Communicate with housekeeping...Local area
Dimension Hospitality
Miami, FL3 days ago - ...Extended Stay - JobID: 5001180813406 [Front Desk Agent / Concierge] As a Guest Services Rep at Extended Stay, you'll: Assist guests at all times and respond to guest requests with diligent follow through; Assist and provide reasonable accommodations in response to guest...Immediate start
Extended Stay
Miami, FL1 day ago - ...Extended Stay - - Responsibilities: Assist and respond to guest requests with diligent follow-through; Process reservations, registration, payment, and departures in accordance with company guidelines and procedures; Handle collection efforts of all in-house balances and...
Extended Stay
Miami, FL5 days ago - ...Schulte Companies - - Responsibilities: Greet guests and provide personalized service at check-in; Escort VIPs to rooms and assist with check-in; Answer phones promptly and direct inquiries; Manage cash handling including counting bank and cash drops; Maintain front desk...
Schulte Companies
Miami Beach, FL3 days ago - ...Guest Service Representative Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and...Daily paidImmediate startFlexible hoursShift work
Joellas Hot Chicken
Miami Beach, FL5 days ago - ...POSITION PURPOSE AND SUMMARY The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests...Weekly payMinimum wageLocal areaAll shifts
Extended Stay America
Miami, FL3 days ago - ...and leisure travelers. As the only full-service hotel resort in the Miami Lakes area, we... ...Miami Lakes Town Center, our hotel offers guests immediate access to upscale shopping, a 1... ...Provide coverage for the Reservations Agent as needed Maintain familiarity with hotel...Full timeTemporary workWork at officeLocal areaImmediate startFlexible hoursShift workNight shiftWeekend work
The Graham Companies
Miami Lakes, FL17 days ago $14 per hour
...Guest Service Representative - Drive SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there's no fumbling with tickets, machines, apps, or credit cards. You just...Hourly payContract workTemporary workWork at officeFlexible hours- ...The Hotel Colonnade in Coral Gables is seeking an enthusiastic front office associate to assist guests with their hotel experience. Responsibilities include greeting visitors, handling the registration process, and resolving complaints to ensure customer satisfaction....Hourly pay
The Hotel Colonnade
Coral Gables, FL1 day ago - ...Job Description Job Description Guest Service Agent | Angler's Hotel Miami Beach At Angler's Hotel Miami Beach, hospitality is more than a service—it's an experience. We are looking for a friendly, energetic, and customer-focused Guest Service Agent to join our Front...Local areaFlexible hoursAfternoon shift
- ...Guest Services Concierge The Guest Services Concierge represents the hospital to the community at large. They welcome customers to the Medical Center providing directions and non-medical translations as necessary. They also ensure that patients, family members, visitors...Work at officeAll shiftsNight shiftWeekend workDay shift
- A luxury hospitality brand in Miami Beach is seeking a Guest Reservation Agent to manage guest room reservations and ensure efficient handling of requests and cancellations. Responsibilities include maintaining positive guest relations, processing reservations through various...
- FONTAINEBLEAU in Miami Beach seeks a dedicated guest service representative to ensure exceptional service for all guests. Responsibilities include answering calls, managing requests, assisting with check-ins, and ensuring guest satisfaction. Ideal candidates will demonstrate...
- Four Seasons Hotels and Resorts is looking for a Guest Experience Ambassador at The Surf Club in Miami Beach, Florida. This position is... ...for creating memorable guest experiences through exceptional service and effective communication. The ideal candidate will have previous...Full time
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Guest Service Agent. Be the first to apply!
Related searches