Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Overview:

We’re looking for a creative and strategic Customer Relations Representative to manage our social media presence and engage with our audience across multiple platforms. This role is perfect for someone who thrives in digital marketing, understands brand voice, and knows how to create compelling content that connects with customers.

• Develop and curate engaging content (text, images, and videos) aligned with industry guidelines and marketing goals.
• Write compelling captions and descriptions that enhance brand messaging.
• Manage and post content across social media platforms (Facebook, Instagram, Twitter, LinkedIn, TikTok, etc.).
• Monitor social media engagement, respond to comments/messages, and foster community interaction.
• Stay updated on industry trends, emerging platforms, and best practices to enhance content strategy.
• Collaborate with internal teams to align messaging and maintain a consistent brand voice.

• Experience in social media management, content creation, or digital marketing.
• Strong writing skills with the ability to craft engaging and brand-aligned messaging.
• Proficiency in social media platforms and content scheduling tools.
• Creativity, attention to detail, and an understanding of social media trends.
• Ability to analyze engagement metrics and adjust strategies accordingly.

• Opportunity to work the hours which work for you.
• A dynamic and collaborative work environment.
• Room for creativity and professional growth.