Data Steward - Contact Data

Requisition Number: 235486 

Job Description

The Data Steward – Contact Data is responsible for ensuring that prospect, customer, and contact data remains trusted, accurate, governed, and business-ready across the enterprise. This role serves as the primary liaison between business stakeholders, IT teams, customer-facing teams, and data platform teams to define data standards, monitor data quality, document business definitions, and establish governance processes that support sales, service, marketing, customer experience, analytics, digital self-service, identity management, and AI initiatives.
The Data Steward will drive stewardship activities across CRM, ERP, CIAM, MDM, customer data platforms, and other enterprise systems while supporting data cataloging, data lineage, master data management, contact identity resolution, hierarchy management, and data quality programs. The role plays a critical part in enabling standardized, governed, scalable, and privacy-conscious prospect, customer, and contact data assets.

Key Responsibilities include:
Own and govern enterprise customer, prospect, and contact data domains to ensure data quality, consistency, and business value. 
Establish and promote data governance frameworks, standards, and stewardship practices across the organization. 
Partner with business and technology leaders to drive customer data strategy, master data management, and data modernization initiatives. 
Lead efforts to improve data quality, accessibility, and usability in support of operational, analytical, digital, and AI-driven business needs. 
Serve as a trusted advisor and cross-functional liaison, aligning stakeholders around data-related priorities, risks, and opportunities. 
Support enterprise transformation initiatives by ensuring customer data is effectively managed, integrated, and governed across systems and business processes.

Skills/Qualifications

Required:

H.S. Diploma/GED equivalent; bachelor’s degree preferred
3 years of experience in data governance, master data management, business process analysis, customer data management, CRM, marketing operations, sales operations, service operations, or related fields.
Experience collaborating with business and technical teams.
Experience documenting business processes, data standards, and governance requirements.
Ability to travel up to 10% of the time

Preferred:
Experience working with prospect, customer, contact, account, or identity data.
Experience in CRM platforms and customer/account data models
Experience in MDM platforms, match/merge rules, survivorship, and hierarchy management
Understanding of CIAM, customer identity, consent, and preference management concepts
Data quality tools and data profiling capabilities
Sales, service, marketing, digital self-service, and customer experience business processes
Experience in Data catalog, metadata, and lineage management

Benefits
Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.

Additionally, our employee-partners enjoy:

•    Competitive Pay 
•    401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
•    Disability, Life and AD&D Insurance, 100% Company Paid
•    Paid Time Off and Holidays 
•    Skills Development, Training and Career Advancement Opportunities

Company Information
Cintas Corporation helps more than one million businesses of all types and sizes get Ready™ to open their doors with confidence every day by providing products and services that help keep their customers’ facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor’s 500 Index and Nasdaq-100 Index.

Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.

This job posting will remain open for at least five (5) days.

Job Category: Process Improvement 
Organization: Operations
Employee Status: Regular
Schedule: Full Time
Shift: 1st Shift