Scheduling Coordinator - New Patients

Job Description: Are you an ambitious, people-focused professional who thrives in a fast-paced, purpose-driven environment? Complete Care is looking for a motivated individual to join our team, promoting a dynamic organization led by innovative problem-solvers. At Complete Care, we are passionate about delivering comprehensive injury care that blends top-tier talent, advanced technologies, and a steadfast commitment to clinical, operational, and cultural excellence. Here, curiosity drives everything we do — we ask the “whys” to uncover creative, compassionate solutions that meet each patient's unique needs with precision, professionalism, and heart. In this pivotal role, you'll collaborate with our Intake and Support team and work closely with key decision-makers who procure clinical services. You will be the first point of contact for new patients, guiding them through their care journey with empathy, accuracy, and exceptional service. As Complete Care continues to grow — building toward a national platform for integrated injury care — your career will grow with us. The opportunities are as expansive as your ambition. Responsibilities: Schedule new patients courteously and efficiently, including scheduling, rescheduling, and cancellations. Educate patients on what to expect, ensuring they feel confident and engaged in their upcoming appointments. Exhibit exemplary phone etiquette, representing Complete Care with warmth and professionalism. Work both independently and collaboratively within a supportive team environment. Accurately assess patient needs based on their injuries, previous treatments, and current symptoms. A Qualified Candidate Has the Following: At least 1 year of sales experience (preferred). Prior phone sales experience is a plus. Experience working with a multi-line phone system. Familiarity with a CRM system is advantageous. Bilingual (Spanish) speakers are a strong plus. Excellent communication and interpersonal skills with a genuine ability to connect with patients. Proven success in sales or healthcare-related roles is a bonus. Strong organizational skills with the ability to focus on what truly matters. A genuine passion for helping others and making a meaningful impact on patient health and well-being. The confidence and empathy to address and overcome objections, using active listening and effective solutions. Ability to Relocate: Maitland, FL 32751 — Must relocate before starting work (Required). Hours of Operation: Monday–Friday, 11:00 a.m. – 7:00 p.m. Your Well-Being Matters to Us Available to full-time employees At Complete Care, we are committed to supporting your health, financial security, and overall well-being. Our benefits include: Competitive salary Medical, dental, and vision insurance 401(k) with 2% company match Competitive PTO Sick days 6 paid holidays + 1 floating holiday Company-paid life insurance Short-term disability coverage About Complete Care: Complete Care is a multi-disciplinary practice serving patients who have sustained physical injuries as a result of trauma. We are defined by our core competencies — cultural, clinical, and operational excellence — and our unwavering commitment to personalized, patient-centered care. We strive to meet every patient's individual needs with compassion, precision, and professionalism, ensuring they receive the highest quality of care at every step of their journey. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.