Patient Access Specialist

Patient Access Specialist

Full-Time | Multiple Shifts Available: M-F 8am-4:30pm M-F 9:30am-6pm M-F 11:30am-8pm

About the Role We are seeking a dedicated Patient Access Specialist to support patient medication access operations in a fast-paced, high-impact healthcare environment. This role is essential to ensuring accurate patient account setup, timely case processing, and exceptional service to internal teams and external partners. You will collaborate closely with medical billing teams and customer support units to help patients receive the care and prescriptions they need.

What You'll Do

• Perform accurate and timely data entry to create and update patient accounts and service cases.
• Assist customers and internal support teams with overflow inquiries and issue resolution.
• Review and update patient information based on documentation from medical billers.
• Maintain a high level of accuracy and organization when entering sensitive data.
• Navigate multiple web-based systems, CRMs, and internal software tools simultaneously.
• Deliver professional, empathetic communication in high-volume and time-sensitive scenarios.
• Follow established workflows while remaining flexible to business needs and coaching.

If You Are

• Detail-oriented
• Motivated by helping others
• Comfortable in a dynamic environment
• Ready to learn and grow

We want to meet you.

Requirements

• Strong and accurate data entry skills with attention to detail.
• Previous experience in Specialty Pharmacy, Healthcare Services, or Customer Service preferred.
• Comfortable working in high-pressure, high-volume environments requiring quick decision-making.
• Professional computer proficiency including Microsoft Office, email platforms, CRMs, and web-based tools.
• Ability to multi-task efficiently and manage time in a fast-paced setting.
• A dependable work ethic, positive attitude, and willingness to learn.
• Ability to accept and implement coaching to continuously improve.
• Experience working with databases or case management systems (e.g., Salesforce CRM) is a plus.
• Understanding of challenges associated with patients' medical conditions is helpful.

All applicants must complete this form:

Benefits

Why Choose Us

• Meaningful Impact Join a team dedicated to improving patient access to critical medications. Your contribution directly supports patients navigating complex healthcare and treatment needs.
• Career Growth & Advancement We believe in promoting from within. Our Advance Gold development program provides structured support to help you build new skills and grow into long-term career paths.
• Technology-Driven Innovation We blend human expertise with innovative technology, including custom software and data analytics, to streamline medication management and enhance patient outcomes.
• Award-Winning Workplace We are proud to be recognized as a Best Place to Work for two consecutive years, thanks to our culture of collaboration, respect, and continuous improvement.
• Flexible Work Options After 120 days of meeting performance and attendance expectations, eligible employees may transition into a hybrid work-from-home schedule.
• Comprehensive Benefits (Post-Permanent Conversion) Competitive compensation structure 401(k) with company match (immediate vesting) Medical, dental, and vision insurance Life and short-term disability insurance Additional training & internal growth pathways