Information Technology Specialist

This vacancy consists of a variety of positions and grade levels aimed at insourcing critical skills. The roles may include real‑time mission operations in the Mission Control Center, mission systems development, testing, and integration, training and simulation, analysis, and other mission support functions essential to human spaceflight. Specialized experience is defined as experience that has equipped you with the particular ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work. You may meet the basic requirements through substitution of education for experience. Qualifications and Experience

GS‑11:

One year of directly related specialized experience equivalent to the GS‑09 level: Supporting coordinating system monitoring activities, identifying operational issues, and directing timely resolutions that support safe and reliable mission or training operations; Supporting analyzing operational data and updating requirements to improve procedures, tools, and system configurations that contribute to mission readiness; Supporting efforts to troubleshoot complex technical issues, communicating impacts and recommended actions, and providing technical guidance that supports continuity of mission or training activities. Completed all requirements for a Ph.D. degree or equivalent doctoral degree with (1) a major in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management OR (2) a major that provided a minimum of 24 semester hours in one or more of the fields of computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management, and that required the development or adaptation of applications, systems, or networks. Completed 3 full academic years of progressively higher‑level graduate education leading to a Ph.D. degree or equivalent doctoral degree with (1) a major in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management OR (2) a major that provided a minimum of 24 semester hours in one or more of the fields of computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management, and that required the development or adaptation of applications, systems, or networks. GS‑12: One year of directly related specialized experience equivalent to the GS‑11 level. Coordinating system monitoring activities, identifying operational issues, and directing timely resolutions that support safe and reliable mission or training operations; Analyzing operational data and updating requirements to improve procedures, tools, and system configurations that contribute to mission readiness; Leading efforts to troubleshoot complex technical issues, communicating impacts and recommended actions, and providing technical guidance that supports continuity of mission or training activities. GS‑13: One year of directly related specialized experience equivalent to the GS‑12 level. Leading the development, integration, or improvement of mission or training systems, including defining requirements, resolving high‑impact issues, and guiding teams through design or operational decisions; Conducting advanced analysis of mission, operational, or system performance data to inform organizational strategies, optimize procedures or tools, and drive decisions affecting mission readiness; Providing technical leadership for cross‑disciplinary teams, including coordinating complex workflows, delivering high‑level recommendations to management, and communicating operational or system needs. AND IF you are qualifying based on experience, you MUST also have IT‑related experience demonstrating each of the four competencies listed below: Attention to Detail – Thoroughness in performing work and conscientiousness about attending to detail. Customer Service – Works with clients and customers (including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; commits to providing quality products and services. Oral Communication – Effectively expresses information (for example, ideas or facts) to individuals or groups, taking into account the audience and nature of the information; makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving – Identifies problems; determines the accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Your resume must include a clear and detailed narrative description, in your own words, of how you meet the required specialized experience. Experience statements copied from a position description, vacancy announcement, or other reference material constitute plagiarism and may result in disqualification and losing consideration for the job. NASA prohibits the use of artificial intelligence (AI) or AI‑assisted tool in drafting application and assessment responses. #J-18808-Ljbffr US Lyndon B. Johnson Space Center