Medical Front Office - Patient Service Specialist

Your Future Role At A Glance

Location: Waco, Texas

Facility: Ascension Providence Family Medicine at Woodway

Department/Specialty: Rehab

Schedule: Day Shift | PRN | Monday - Friday 8:00a - 6:00p

Life At Ascension: Where Purpose Meets Opportunity

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 97,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you'll find an inclusive and supportive environment where your contributions truly matter.

Benefits That Help You Thrive

• Retirement: 403(b) plan
• Well-being support: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources

How You'll Make An Impact In This Role

• Execute High-Volume Referral & New Patient Intake: Contact and onboard new outpatient rehab referrals, converting provider orders into timely initial evaluations to ensure seamless access to care.
• Master Complex Rehab Scheduling Logistics: Manage follow-up appointment matrixes for therapy patients, maintaining provider calendars to ensure care plan continuity and optimal clinic capacity.
• Command Front-Desk & Telephone Interactions: Serve as the welcoming, professional face of the rehab clinic, providing exceptional customer service during in-person check-ins and high-volume phone calls.
• Maintain EHR Data & Documentation Integrity: Rapidly index, scan, and upload clinical notes, insurance forms, and external medical records directly into the Electronic Health Record (EHR).
• Drive Daily Charge Reconciliation & Revenue Support: Audit and reconcile daily charge reports to ensure all completed patient treatments are accurately captured and processed for billing.
• Collaborate Across Care Teams: Maintain clear, professional communication with physical therapists, occupational therapists, referring physicians, and administrative staff to optimize clinic workflow.

What Minimum Requirements You'll Need

Education: High School diploma equivalency OR 1 year of applicable cumulative job specific experience required. Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

What Additional Preferences We're Seeking

• Proven Customer Service Focus: Demonstrated success in a high-touch, patient-facing environment, with a warm, welcoming demeanor and a commitment to patient satisfaction.
• Healthcare Multitasking & Dependability: Exceptional organizational skills and high reliability, with a proven ability to balance phone queues, patient check-ins, and administrative tasks simultaneously.
• EHR & Technical Competency: Functional experience navigating Electronic Health Record (EHR) platforms, digital scanning tools, and multi-provider scheduling databases.
• Team-Oriented Mindset: A collaborative team player who thrives in a fast-paced clinical setting and actively supports colleagues to keep the clinic running smoothly.
• Attention To Detail: High accuracy in capturing patient information, indexing clinical files, and reconciling daily revenue reports.

Equal employment opportunity employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

Fraud prevention notice

Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process. Our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system.

E-Verify statement

Employer does not participate in E-Verify and therefore cannot employ STEM OPT candidates.