Key Carrier Coordinator

Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJMaxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TKMaxx—you’ll find abundant opportunities to learn, thrive, and make an impact. Job Description The Key Carrier is an elevated extension of the Coordinator role. Key Carriers alternate their role based on store needs, predominantly performing the role of Coordinator and occasionally acting as Key Carrier, taking on a leadership role in maintaining all aspects of the store. Responsibilities Have open availability, including nights and weekends. Model exceptional customer service and create a positive internal and external customer experience. Promote a culture of honesty and integrity; maintain confidentiality. Act as Manager on Duty, adhering to company policy and procedure. Ensure store team performs tasks and activities in accordance with the store plan; prioritize as needed. Address immediate customer service issues and provide appropriate coaching to Associates. Use discretion regarding customer service policies to satisfy customers. Maintain accurate Associate coverage in service areas for a positive customer experience. Ensure Associates adhere to all operational procedures. Ensure opening/closing procedures are executed according to company guidelines. Communicate accurately and effectively with management and Associates when setting and addressing priorities; provide progress updates. Provide and accept recognition and constructive feedback. Provide feedback, recognition, and coaching to Associates. Partner with Management on Associate training needs to increase effectiveness. Ensure adherence to all labor laws, policies, and procedures. Promote credit and loyalty programs. Support and participate in shrink reduction goals and programs. Promote safety awareness and maintain a safe environment. Other duties as assigned. Qualifications 1 year retail experience. 6 months leadership experience. Flexible schedule, including nights and weekends. Team player, works effectively with peers and supervisors. Responds appropriately to changes in direction or unexpected situations. Knowledge of company standard software, systems, and procedures. Knowledge of merchandise flow in stores. Proven problem‑solving skills. Can coach, delegate, and follow‑up on multiple people/tasks. Acts quickly under challenging circumstances. Capable of multi‑tasking. Superior communication and organizational skills with attention to detail. Benefits Associate discount. EAP. Smoking cessation. Bereavement. 401(k) Associate contributions; child‑care & cell‑phone discounts; pet & legal insurance; credit union; referral bonuses. For eligible service or hours: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long‑term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. EEO Statement TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Location & Pay Address: 4200 Baldwin Rd, Auburn Hills, MI 48312. This position has a starting pay range of $16.25 to $16.75 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience. #J-18808-Ljbffr