Associate Director Operations and Occupancy

Associate Director Operations and Occupancy College/Department Information Housing and Residence Life at Augusta University provides safe and well‑maintained facilities that create all‑encompassing environments for student development and success. Job Summary The Associate Director of Operations and Occupancy serves as a strategic leader within Housing and Residence Life, responsible for overseeing the day‑to‑day operations and occupancy management of all student housing. This role supervises key staff, including the Operations Coordinator and Assignment Coordinator, and plays a critical role in optimizing the use of the housing management system, StarRez. The Associate Director will engage in significant hands‑on work within StarRez to support room assignments, occupancy tracking, student billing, and process automation, while also driving enhancements in PortalX and other related modules. Occupancy Management Lead the management and optimization of housing systems to improve operational efficiency across the department. Platforms include, but are not limited to, StarRez, Annunity, and Personna. Collaborate closely with the Associate Director of Housing to advance the use of StarRez modules for student engagement and programmatic initiatives. Maintain accurate and up‑to‑date occupancy records, reports, and documentation to support Housing and Residence Life operations. Provide oversight for Living Learning Communities (LLCs) in collaboration with LLC Coordinators. Oversee all aspects of student housing operations, including room assignments, occupancy tracking, and related administrative processes. Coordinate early arrival and late stay accommodations in partnership with key campus departments. Responsible for assisting with all aspects of management of the StarRez Housing Management system, including the back‑end testing and development of housing contract and lease processes, interim and break housing processes, returner self‑selection, room profiling, data cleaning, and the extraction of data. Develop, implement, and communicate housing assignment policies and procedures to ensure consistency and clarity. Analyze occupancy trends and recommend strategies to optimize revenue generation while supporting university enrollment goals. Ability to oversee operational projects to ensure the housing management system is functioning as intended. Provide training, documentation, and support for staff and end‑users related to StarRez use. Supervision / Managerial Supervise the Operations Coordinator and Assignment Coordinator, providing guidance and oversight of daily responsibilities. Provides leadership to staff by communicating, interpreting, and administering residence hall and University policies and procedures. Maintains a working knowledge of and collaborates with campus departments. Completes evaluations with staff to provide effective feedback on performance. Participates in the formal and informal evaluation process. Follows the progressive discipline procedure with staff when there is a need for corrective action. Provides ongoing training and development for assigned staff. Lead and manage Summer Housing operations, including logistics for summer camps and conferences. Approves OneUSG for assigned student staff. Provides leadership, mentoring, and role modeling for staff. Administrative Lead StarRez related projects including system upgrades, module integrations, training and implementation of new functionalities. Reviews vendor performance reports in coordination with Facilities Operations team and ensures alignment with service‑level expectations and budgetary goals. Coordinate the Housing Selection process for new students, transfer students, and returning students. Performs administrative duties including budget/spreadsheets management, maintaining records, monthly occupancy reports, etc. Attends meetings as determined by the supervisor and other departmental and divisional meetings as requested. Prepares and submits annual and other reports as assigned. Assist in managing student housing billing, including the posting, auditing, and reconciliation of daily transactions in conjunction with the Business Operations Specialist. Support roster verification and maintain precise housing records throughout the academic year. Serve as a resource to Residence Life staff for room changes, early withdrawals, and move‑in/move‑out logistics. Partner with Facilities to coordinate occupancy‑related special projects. Integrates with Facilities Operations to coordinate and oversee vendor projects in the residence halls, ensuring services are delivered according to university schedules and housing priorities. Administer the annual review and update process for the housing contract and all related policies. Ability to streamline processes: Identifying areas for improvement and implementing changes to optimize efficiency. Maintains an awareness of student and staff concerns through formal contacts (i.e., office hours, appointments) and informal interactions. Ability to identify and resolve issues that may arise during operations. Coordinate with Facilities Operations to facilitate turn planning, resourcing, and execution. Provide oversight to maintain StarRez portal workflows, forms, reports, templates, and automated processes. Professionalism / Professional Development Seeks knowledge and information to develop oneself professionally. Adheres to standard housing and student affairs professional standards. Represents Housing and Residence Life at seminars and conferences. Adheres to all Housing and Residence Life policies and procedures. Other Perform other duties as assigned. Required Qualifications Bachelor's degree from an accredited college or university and three years of relatable experience with a minimum of two years of supervisory experience. Preferred Qualifications Master's degree from an accredited college or university in College Student Personnel, Project Management, or related field of study. Experience with housing management system such as StarRez. Experience with SQL. At least three years of supervising professional staff. Strong oral and written communication skills and strong organizational and administrative skills. Experience with building out operations and reports in databases, experience with housing management systems. Excellent knowledge and skills in supervisory practices and techniques. Detail‑oriented with strong prioritization and organizational skills. Effective written and oral communication skills, including creative and interactive presentation experience. Exceptional organizational and administrative skills. Ability to demonstrate systems‑level thinking. Ability to foster collaborative and collegial relationships with fellow Housing and Residence Life staff members and other constituencies. Ability to analyze problems and make well‑reasoned, sound decisions. Ability to write complex SQL statements, queries to create tables; retrieve data from single or multiple tables; delete, insert, and update data in a database; gather significant statistics from data stored in a database. Demonstrated ability to take initiative; provide organizational leadership and vision. Shift / Salary / Benefits Shift: Days; M‑F (Work outside of the standard business hours may be required) Pay Band: B11 Salary: $56,600‑$61,000 annually (Salary to be commensurate with qualifications within the established range) Recruitment Period: Until Filled Benefits: Health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), earned vacation time, sick leave, and 13 paid holidays. Full‑time employees employed more than 6 months may be considered for the Tuition Assistance Program. Conditions of Employment All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University. If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and/or approved departmental Purchase Card usage. Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle. For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post‑secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation. All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond. Other Information Augusta University is a tobacco‑free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited. Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans. #J-18808-Ljbffr University of California