Automotive Service Advisor

Service Advisor Location: Alpha One Ford – La Grange, TX About Alpha One Ford At Alpha One Ford, we take pride in honoring our history while investing in the future. As part of the Ford Family, we are dedicated to providing outstanding service not only to our customers but also to each other. Join a dealership that values professionalism, teamwork, and long-term growth. Job Type & Schedule Job Type: Full-time Schedule: Day shift, Monday to Friday, rotating Saturdays Work Requirements: Ability to commute: La Grange, TX (Required) Work Location: In person Job Description Alpha One Ford is seeking a motivated and customer-focused Service Advisor to join our team. The Service Advisor plays a critical role in creating a positive customer experience by greeting customers, listening to their concerns, scheduling appointments, and ensuring accurate communication between customers and the service department. This role also includes setting up loaner vehicles, verifying insurance, and maintaining high levels of customer satisfaction. Responsibilities Greet customers promptly and professionally upon arrival Obtain detailed customer and vehicle information Clearly document all vehicle symptoms as described by the customer Determine and recommend maintenance based on age, mileage, and vehicle history Prepare accurate cost estimates for labor and parts Establish and communicate realistic follow-up times Monitor the progress of each vehicle throughout the day and provide customers with timely updates Verify that final invoices align with the work performed on repair orders Explain completed work, charges, and recommendations to customers Coordinate with technicians to ensure customer concerns are addressed Assist with loaner car setup and verify insurance when needed Deliver a high level of customer satisfaction at all times Qualifications Previous Ford dealership experience preferred Minimum 1 year of service department experience High school diploma or equivalent required Valid driver’s license Strong knowledge of automobiles and repair processes Proven record of achieving exceptional customer satisfaction Past experience as a Service Advisor, Assistant Lane Manager, or Service Consultant Excellent communication and problem-solving skills Ability to identify issues quickly and provide clear recommendations Proficiency with dealership management software and willingness to learn new programs Ability to work in a fast-paced environment and multitask effectively Professional appearance and energetic personality Physical ability to lift 50 pounds and remain on feet for extended periods of time Why Join Alpha One Ford Competitive Pay Health Insurance PTO & Sick Leave 401(k) retirement plan Career advancement opportunities Be part of the Ford Family, where service and community are at the core of what we do Equal Opportunity Employer Statement Alpha One Ford is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, religion, sex, sexual orientation, national origin, disability, genetic information, pregnancy, veteran status, or any other protected characteristic under federal, state, or local laws. #J-18808-Ljbffr Alpha-One-Ford