Front Desk Agent - MFBVA

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location. Your Day to Day -

• Be the warm welcome that kicks off a memorable guest experience.
• Acknowledge IHG Rewards Club members and returning guests, in person or on

the phone * Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.

• Handle cash and credit transactions.
• Start every stay right by swiftly checking guests in and out - take IDs, hand

out room keys, and control and release safety deposit boxes. * Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns. * Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary. * Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.

• Take pride in your appearance and place as a brand ambassador.
• Always know what events and activities are on the day’s schedule.
• Jump into other ad-hoc duties when your colleagues need your help.

What We Need from You - * Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to. * Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories. * Fluency in the local language - extra language skills would be great, but not essential. * Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic math and computers

• Flexibility - night, weekend and holiday shifts are all part of the job.
• You’ll have a high school diploma or qualification. A college or university

degree would be a bonus, but not essential. * Experience - ideally you’ll have spent at least one year in a front desk or guest service position. * Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling. The hourly pay range for this role is $17.76 to 18.93. We offer a comprehensive package of benefits including paid time off, medical/dental/vision, insurance, 401k, and many other benefits to eligible employees. At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? We need people like you to make a difference and create exceptional experiences every single day. Don’t just join a growing team of 370,000 colleagues across 100 countries. Let your passion shine. Innovate and collaborate around the world. Embrace your ambition. Let’s Go Further Together.