Front Desk Agent

Property Description The Hilton Alexandria Mark Center is a prestigious hotel located in Alexandria, Virginia, known for its upscale amenities and top‑nort services. As a potential job applicant, joining the team at Hilton Alexandria Mark Center offers an opportunity to work in a dynamic and fast‑paced environment with a strong emphasis on guest satisfaction. The hotel boasts luxurious accommodations, state‑of‑the‑art facilities, and a variety of dining options. With its prime location, the hotel attracts a diverse range of guests, including business travelers, families, and leisure travelers. As a team member at Hilton Alexandria Mark Center, you will be part of a professional and dedicated staff committed to providing exceptional service and creating memorable experiences for guests. Joining the team at Hilton Alexandria Mark Center offers a chance to be part of a renowned hospitality brand known for its commitment to excellence and guest satisfaction. Overview Are you a people‑oriented individual with a passion for hospitality? Join our team as a Front Desk Agent and be at the forefront of creating exceptional guest experiences. With high energy and enthusiasm, you will be the friendly face that welcomes and assists our guests throughout their stay. From seamless check‑ins to providing valuable local recommendations, you will play a crucial role in ensuring our guests feel cared for and valued. If you thrive in a fast‑paced environment, have excellent communication skills, and possess a genuine desire to exceed guest expectations, this is the perfect opportunity for you to showcase your hospitality skills and make a lasting impact. Responsibilities: Greet and welcome guests with a warm and friendly attitude, creating a positive first impression. Efficiently handle check‑in and check‑out procedures, ensuring accuracy and attention to detail. Provide information about hotel facilities, services, and local attractions. Respond to guest inquiries and resolve any issues or complaints in a prompt and professional manner. Process guest payments and maintain accurate records. Coordinate with other departments to fulfill guest requests and ensure a seamless guest experience. Maintain the cleanliness and organization of the front desk area. Assist in administrative tasks, such as answering phone calls and handling reservations. Qualifications High school diploma or equivalent. Prior cash handling experience is necessary. Exceptional communication skills. Very good computer skills. Ability to work flexible hours, including weekends and holidays. Strong problem‑solving skills. Ability to multitask and work in a fast‑paced environment. Experience in customer service is preferred. Knowledge of hotel or resort operations is a plus. Benefits Multiple tiers of medical coverage. Dental & vision coverage. 24/7 Teledoc service. Free maintenance medications. Pet insurance. Hotel discounts. Tuition reimbursement. Paid time off (vacation, sick, bereavement, and holidays). 401k match. EOE AA – Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation. Davidson Hospitality is a drug‑free workplace. Pre‑employment drug test and background check required. We participate in E‑Verify. #J-18808-Ljbffr