Accounts Receivable Specialist

Job Description

Key Responsibilities

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• Manage collection activities for outstanding customer balances, including contacting customers to secure payments and resolve overdue accounts.
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• Maintain consistent communication with customers regarding outstanding invoices, payment arrangements, and account discrepancies.
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• Build and maintain positive relationships with customers and internal departments to support timely payment resolution.
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• Monitor customer accounts, update financial records, and ensure accurate documentation of collection activities.
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• Handle a high volume of daily outbound calls and follow up on outstanding payment commitments.
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• Review accounts with payment restrictions, including cash on delivery customers and accounts placed on credit hold.
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• Identify accounts requiring escalation and provide recommendations to accounting leadership regarding additional collection actions.
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• Process customer payments, including credit card transactions, and accurately record payment activity.
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• Address customer inquiries related to invoices, statements, account credits, payment history, and reconciliation matters.
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• Prepare weekly collection reports and maintain organized records of customer communications and account activity.
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• Reconcile incoming bank payments against outstanding receivables to ensure proper allocation of funds.
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• Assist with invoice preparation and other accounts receivable functions as needed.
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Qualifications & Experience

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• 3 to 7+ years of experience in accounts receivable, commercial collections, or a related accounting function.
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• Working knowledge of generally accepted accounting principles (GAAP), including debits, credits, and general ledger entries.
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• Experience performing account reconciliations and resolving billing discrepancies.
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• Proficiency in Microsoft Excel and familiarity with accounting systems.
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• Strong verbal and written communication skills with the ability to professionally manage customer payment discussions.
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• Excellent analytical and problem solving abilities.
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• Bilingual proficiency in English and Spanish is preferred
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