Cable Technician 1

Cable Technician I

Total Site Solutions (TSS), Georgetown, TX, is seeking a dependable Cable Technician I to support the installation, maintenance, and repair of structured cabling systems at customer data center sites across the United States. This role sets up copper and fiber cabling, troubleshoots connectivity issues, and performs routine inspections to maintain system integrity. The technician works directly with customers and team members, providing professional service and clear communication to resolve technical problems efficiently. Success in this role contributes to customer satisfaction and the reliable network infrastructure our clients depend on.

TSS designs, deploys, equips, and manages data centers and other technology environments for enterprise companies, colocation providers, and technology company partners. We encourage initiative, creativity, and innovation, and there is plenty of room to grow with TSS as we expand our team and service offerings.

Vision: To be the most trusted AI and high-performance computing data center services and integration provider in the market.

Mission: TSS delivers complex technology solutions fueled by continuous improvement and expertise. Our responsive team ensures reliability, flexibility, and scalability, forging trusted partnerships through superior service and execution.

Key Responsibilities

• Install, maintain, and repair copper and fiber cabling at customer sites.
• Perform routine inspections and preventive maintenance on cabling infrastructure to ensure optimal performance.
• Diagnose and troubleshoot cabling issues, including signal quality and connectivity problems.

Customer & Team Communication

• Communicate effectively with customers to explain work, resolve issues, and provide technical support.
• Collaborate with team members and supervisors to coordinate schedules and escalate complex issues.

Documentation & Safety

• Document all work performed, including service reports, installation records, and maintenance logs.
• Adhere to safety protocols and company policies while working in various environments and conditions.

Critical Requirements

• Technical troubleshooting: knowledge of cabling systems to quickly identify and resolve issues and minimize downtime.
• Safety awareness: ability to work safely at heights, in confined spaces, and with tools and equipment.

Required Qualifications

• High school diploma or equivalent.
• Valid driver's license with a clean driving record.
• Basic knowledge of cabling systems, including installation and troubleshooting techniques.
• Ability to work at heights and in confined spaces safely.
• Strong communication skills and a customer service orientation.

Preferred Qualifications

• Previous experience as a cable technician or in a related technical field.
• Technical certifications related to cabling installation and maintenance (e.g., BICSI Installer).
• Familiarity with fiber optic technology and equipment.
• Experience using diagnostic and testing tools for cabling systems.
• Ability to read and interpret technical diagrams and blueprints.

Key Performance Indicators

• Installations and repairs completed accurately and on schedule.
• Test results and first-time quality of installed cabling.
• Customer satisfaction with service and communication.
• Complete, accurate service reports and installation records.
• Safety performance and adherence to protocols.

Work Environment

• Field-based role supporting cabling projects at customer sites across the United States; travel required.
• Indoor data center and job-site environments that may include ladders, lifts, and confined spaces.

Why Join Our Team?

Unlock your full potential and join TSS, a workplace that values your well-being. TSS offers a competitive salary, bonuses, and a rich medical benefits program, including health, dental, vision, life insurance, a 401K match, and short- and long-term disability, all of which will help you thrive both personally and professionally. At TSS, we are dedicated to creating a supportive, collaborative, and uplifting environment that empowers you to achieve your goals.