Han-Dee Hugo's #4-Assistant Store Manager

Job Details Job Location: 4 BP - Clinton, NC 28328 Position Type: Full Time Salary Range: $14.00 - $14.50 Hourly Job Shift: Any Job Category: Retail Responsibilities Perform customer service duties as outlined in the CSR Job Description section of the Operations Policy and Procedures Manual Assist the Manager with recruiting and training new CSR candidates Operate Point of Sale equipment, Credit/Debit card, Lottery, Lotto, ATM, Fuel Dispensers and other equipment Handle paperwork transactions as necessary Act as an ambassador for SBOC/Han‑Dee Hugo’s at all times, supporting the company’s values and mission statement Address customer complaints in a professional and timely manner Promote teamwork within the store and maintain good communication skills Use all equipment and produce all required reports accurately Be mentally and physically capable of activating emergency controls and alarms, handling spills, using fire extinguishers and emergency shut offs Provide leadership for CSR’s, setting a positive customer experience tone in the store at all times Assist with completing store paperwork, scheduling, cash and inventory controls Proficient in merchandising and stocking the store Perform all tasks assigned to CSR’s, including working all shifts Report maintenance issues to the Manager Assist the Manager in maintaining proper cash levels in the register, ATM and safe, and in making bank deposits when required Assist the Manager with training CSR’s to provide great customer service Ensure all CSR’s wear prescribed uniforms with visible name tags Perform all safety procedures, including extinguishing fires and using emergency shut offs Maintain a safe work environment and respond to safety issues promptly Promote a culture of safety Work with vendors and enforce Vendor Control Policies Ensure the store is clean and ready for inspection – inside, outside and restrooms Encourage employees to upsell (suggestive selling) to optimize in‑store sales Attend all Training Meetings called by the Company as scheduled Prohibit employees from discussing pricing or pricing strategies with competitors or anyone outside the Company Complete all Fuel Surveys by visiting competitor locations; telephone surveys are not allowed; avoid conversations with competitors about fuel prices Do not allow any warrant or legal proceeding to be signed by staff without direct approval from senior corporate officers Refuse any subpoena or legal documents; refer attempts to serve them to Corporate Offices Be proficient and knowledgeable in ordering convenience store merchandise and fuel products Prior to ending the shift, verify that surveillance cameras are working and recording; if a red record light is off, inform the Manager Be responsible for the safety and security of all employees while on duty Avoid working together with Store Managers to ensure proper management during morning and evening shifts TYPICAL PHYSICAL DEMANDS Work flexible hours with “On Call” status Operate equipment such as Safe, ATM, POS and other typical convenience store equipment Perform emergency procedures, standing and walking for the majority of each shift, and lifting up to 50 lbs Use hand, hands, fingers, tools, controls, reach with hands and arms, talk and hear, climb, balance, stoop, kneel, crouch Have eye‑hand coordination, visual acuity, color vision, depth perception, and the ability to adjust focus TYPICAL WORKING CONDITIONS Convenience store/gas station, car wash and restaurant environment Frequent exposure to outside weather, wet or humid conditions, fumes or airborne particles, cold, toxic or caustic chemicals, and heat Moderate noise level Part‑time work outside Han‑Dee Hugo’s is allowed only if not with a competitor or in the convenience store industry; scheduling and on‑call requirements take precedence Qualifications High School Diploma, GED, or equivalent Record of success as a Customer Service Representative at SBOC/Han‑Dee Hugo’s Ability to read and interpret documents and department manuals Ability to present information effectively in one‑on‑one and small group situations to customers and other employees Ability to read, write and comprehend simple instructions, short correspondence and memos Ability to accurately add, subtract, multiply and divide, calculate percentages and discounts Grasp cash and inventory control procedures and basic accounting functions Apply common sense and carry out written, oral or diagram instructions Some computer skills #J-18808-Ljbffr Sampson Bladen Group Master