Client Growth Manager

About the Role

This role may be performed remotely, with occasional travel or in-person collaboration as determined by the business needs of the team.

We are looking for a Client Growth Manager to join our team as a trusted adviser to small and medium-sized business clients. In this role, you will help customers identify business challenges, uncover growth opportunities, and gain greater value from our solutions. You will manage an assigned portfolio of accounts, use customer and CRM insights to inform account strategy, and partner cross-functionally to support retention, product adoption, and long-term client success.

Key Responsibilities

• Research each customer’s business, account history, and industry context to prepare thoughtful questions and insights in advance of client conversations.
• Ask layered, open-ended questions to understand customer objectives, challenges, decision drivers, and opportunities beyond surface-level needs.
• Build trusted relationships with multiple stakeholders across the customer’s organization and adapt communication style to fit different audiences.
• Lead with solutions, not products, by aligning recommendations to each customer’s business priorities and growth goals.
• Use consultative selling to identify upsell, expansion, retention, and product-adoption opportunities while keeping the client’s best interests in mind.
• Analyze CRM data, customer insights, account activity, and engagement trends to identify opportunities, risks, and next-best actions.
• Use data and insights to support investment recommendations, address customer objections, and demonstrate value throughout the customer lifecycle.
• Develop account plans, proposals, presentations, forecasts, and renewal or expansion strategies that support customer growth and quota attainment.
• Maintain accurate and current CRM records, including opportunities, customer notes, stakeholder details, forecasts, and next steps.
• Proactively mitigate churn risk by taking a disciplined, customer-centric approach to account planning and follow-through.
• Partner with internal teams to resolve customer challenges, support onboarding and adoption needs, and deliver a strong client experience.

Qualifications

Basic Qualifications

• 2+ years of experience in inside sales, account management, customer success, customer experience, or a related client-facing role.
• Demonstrated ability to build relationships, manage a portfolio of accounts, and connect customer needs with meaningful solutions.
• Strong communication, organization, problem-solving, and follow-through skills.
• Comfort using CRM tools to manage account activity, pipeline, customer notes, forecasts, and next steps.

Preferred Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• Experience in data, digital sales, SaaS, subscription-based services, or technology-enabled solutions.
• Experience carrying or contributing to a revenue target, renewal goal, retention metric, or customer-growth objective.
• Strong negotiation, forecasting, account-planning, and customer-discovery skills.
• Ability to gather and use data to inform decision making, persuade stakeholders, and support customer recommendations.
• Proficiency with Microsoft Office, Excel, CRM software, and related productivity tools.

Suggested Skills

• Negotiation
• Relationship Building
• Account Planning
• Forecasting
• Customer Discovery

Qualified candidates who are passionate about building customer relationships, using insights to solve business challenges, and helping clients grow are encouraged to apply.