Assistant Property Manager - Rentals

Job Description

Assistant Property Manager - Rentals

Location: Manhattan, New York

Company: Argo Real Estate

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About Argo Real Estate

Argo Real Estate is a well-established and highly respected property management firm headquartered in Manhattan. We are committed to delivering exceptional service and strategic management across our portfolio of residential rental, cooperative, and condominium properties throughout New York City. We are currently seeking a proactive, detail-oriented, and motivated Assistant Property Manager to join our growing team.

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Position Summary

The Assistant Property Manager plays a vital role in supporting the Property Manager with the day-to-day operations of a residential rental portfolio. This individual will serve as a key liaison between residents, building staff, vendors, and internal departments, helping ensure efficient property operations while delivering outstanding customer service to our clients.

The ideal candidate is organized, resourceful, and thrives in a fast-paced environment where attention to detail and follow-through are essential.

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Key Responsibilities

Administrative & Operational Support

• Assist the Property Manager with daily administrative and operational responsibilities.

• Manage and maintain resident files, correspondence, and property documentation.

• Respond to emails professionally and in a timely manner.

• Answer and direct incoming telephone calls.

• Solicit and obtain estimates from contractors and vendors for repairs and maintenance.

• Monitor and maintain vacancy reports and coordinate move-ins & move-outs.

• Submit IT and Accounting support tickets.

• Maintain organized records and ensure accurate documentation.

Resident Relations & Communication

• Serve as a primary point of contact for residents regarding routine questions, requests, and concerns.

• Coordinate maintenance requests and schedule repairs with building staff and vendors.

• Draft and distribute resident notices, building memos, and email blast announcements.

• Provide exceptional customer service while maintaining professionalism in all interactions.

Financial & Vendor Administration

• Create purchase orders (POs) and process check requests with all required approvals and supporting documentation.

• Review and process vendor invoices and monitor RapidPay work tickets.

• Follow up on vendor payments and outstanding invoices.

• Research and analyze resident ledgers to respond to billing inquiries.

• Prepare expense reports and other financial documentation as requested.

• Coordinate new vendor onboarding, including Certificates of Insurance (COIs) and vendor compliance documentation.

Meetings & Compliance

• Coordinate calendars, meetings, and scheduling.

• Participate in weekly operations and property update meetings.

• Prepare meeting agendas, reports, and supporting documentation.

• Track building violations and assist Property Manager with corrective action follow-up.

Special Projects

• Support departmental initiatives and special projects as assigned.

• Provide additional administrative support to the property management team as needed.

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Qualifications

Experience

• Minimum of 5 years of experience in property management, real estate, or a related administrative support role preferred.

• Experience with New York City residential property management is strongly preferred.

• Familiarity with NYC housing regulations and building operations is a plus.

Skills & Competencies

• Exceptional organizational, follow-up, and time management skills.

• Ability to manage multiple priorities while meeting deadlines.

• Excellent written, verbal, and interpersonal communication skills.

• Strong analytical and problem-solving abilities.

• Self-motivated with the ability to work independently and collaboratively.

• High level of professionalism, discretion, and attention to detail.

• Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel.

• Experience with MDS, RapidPay, and other property management software is preferred.

• Commitment to providing outstanding customer service.

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Why Join Argo Real Estate?

At Argo Real Estate, we value our people and believe in fostering a collaborative and growth-driven environment. You’ll be part of a dedicated team that takes pride in delivering exceptional service to our clients and residents across New York City.

We offer a highly competitive salary and comprehensive compensation package, including performance-based incentive bonuses, competitive medical benefits, 401(k) matching, tuition reimbursement, employee referral incentives, cell phone stipends, and many additional employee perks and professional growth opportunities.