After Sales Service Specialist

Work Place:

London, UK

Business Department:

Battery Division - After Sales Center - UK Team

Your Tasks:

1. Collaborate with customer quality departments or related teams to confirm the after-sales service process, including fault reporting, troubleshooting (returns and replacements, repairs, and claims), as well as spare parts management.

2. Work with customer quality departments or related teams to review and finalize after-sales contract terms, documentation, and related agreements.

3. Promptly address customer complaints and regularly summarize fault data to identify failure trends.

4. In the event of major customer complaints, organize relevant personnel for a review and confirm the resolution.

5. Oversee the planning of after-sales service points, including resident staff allocation and on-site business guidance.

6. Maintain regular communication with customers and manage long-term customer relationships to ensure satisfaction and loyalty.

7. Collect and organize product technical data and lead the organization and delivery of various after-sales technical training sessions.

Your Profile:

1. A full-time undergraduate degree or higher; candidates in foreign languages, engineering, or related fields, are preferred.

2. Experience in automotive, automotive parts, power battery processes, quality control, or after-sales service is a plus.

3. Proficient in English, with the ability to use the languages effectively in a professional setting. Chinese language is a plus.

4. Willingness to travel moderately as required by business needs for each project.

About us:

BYD was established in February 1995 and is headquartered in Shenzhen, Guangdong Province. It operates across four industries: auto, rail transit, new energy, and electronics. In August 2024, BYD made the Fortune Global 500 list for 2024 ranking 143rd. In 2023, BYD sold 3,024,000 new energy vehicles worldwide.

BYD UK is a subsidiary of BYD, which is an important part of BYD's international business in response to local customers. As an essential part of the new energy field, BYD's battery business opening up all links in the entire industrial chain of energy from harvesting to storage, to application.

Over the past 30 years, BYD has won the “United Nations Special Energy Award” and Fortune Magazin’s “Company Changing the World” through its strong market presence and strategic initiatives to firmly promote global sustainable development. BYD shoulders a high sense of social responsibility and historical mission and builds a green transportation system of “electric vehicles to solve pollution and rail transit to solve urban traffic congestion” to help achieve the goal of “peak carbon and carbon neutrality”. BYD insists on doing business in a down-to-earth manner, focusing on creativity, and continues to provide technological innovations for a better life.

We offer:

· World-leading vocational training

· An attractive salary structure

· Pleasant working environment

We sincerely welcome you who have the same vision to join BYD to create the prospects of the industry and build a green home together.