OFFICE ASSOCIATE

Office Associate

We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome.

Reasonable Accommodation Statement The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents → Additional Documents section for each application. Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at View email address on click.appcast.io or call View phone number on click.appcast.io for further information and to request or discuss an accommodation.

Sponsorship for Employment The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status), nor is the State able to provide extensions of optional practical training (OPT) under the STEM-designated degree program for F-1 students. To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant's wage or salary history. Employment decisions are not made based on an applicant's wage or salary history. To that end, please do not include wage or salary information in your resume or other profile or application materials.

Position Overview The Illinois Department of Insurance is seeking to hire an Office Associate in the Property and Casualty Complaints Section of the Property and Casualty Products Division. This position performs a variety of complex, specialized clerical information and assistance, keying, record processing and general office support functions which involve the exercise of initiative and judgment; provides assistance by telephone and in person to insurance consumers; responds to routine consumer inquiries and directs complex issues to appropriate staff; creates routine reports.

Essential Functions

• Advises and responds to consumers contacting the Department's toll-free number and visiting the Department in person by providing information regarding property and casualty insurance.
• Provides answers to questions and routine information to assist the consumer with the completion of complaint or inquiry documentation.
• Provides clerical support to supervisor on special projects, reports and documents pertaining to the overall complaint unit operations.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of high school.
• Requires two (2) years of office experience.
• Requires skill in keyboarding accurately at 45 wpm.

Preferred Qualifications

• Prefers at least two (2) years of experience gaining knowledge of office practices, procedures, and programs.
• Prefers at least two (2) years of experience gaining knowledge of composition, grammar, spelling and punctuation.
• Prefers at least one (1) year of experience gaining working knowledge of basic mathematics.
• Prefers elementary knowledge of agency programs, rules, and regulations.
• Prefers ability to follow oral or written instructions.
• Prefers at least one (1) year of experience gaining working knowledge of Microsoft Office Outlook, Microsoft Office Word, Microsoft Office Excel, Adobe Acrobat, and the internet.

Conditions of Employment

• Requires the ability to pass a background check.

About the Agency

The Department of Insurance (DOI) regulates the insurance market in the State of Illinois including, but not limited to, licensing and educating insurance agents, investigating Workers Compensation fraud, and examining the operations and finances of insurance companies domiciled in the state. We are committed to protecting consumers and regulating the insurance industry with innovation and efficiency. DOI has approximately 220 employees who are split between our Chicago and Springfield offices. State of Illinois employees enjoy a robust benefit package, including: Health, Life, Vision, and Dental Insurance 13 Paid Holidays annually, 14 on even numbered years 10-25 days of Paid Vacation time annually - (10 days in year one of employment) 12 Paid Sick Days annually (sick days carry over from year to year) 12 Weeks Paid Maternity/Paternity Leave 3 Paid Personal Days annually Pension Plan Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare) Flexible work schedules may be available, dependent upon position Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility Visit for more information about our benefits.

Application Instructions Use the "Apply" button at the top right or bottom right of this posting to begin the application process. If you are not already signed in, you will be prompted to do so. State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon. Non-State employees should log in on the using the "View Profile" link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account. If you have questions about how to apply, please see the following resources: State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid Non-State employees: on Illinois.jobs2web.com – click "Application Procedures" in the footer of every page of the website. The main form of communication will be through email. Please check your "junk mail", "spam", or "other" folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses: View email address on click.appcast.io View email address on click.appcast.io