Health Insurance Agent

General Information

Name


Health Insurance Agent


Employment Type


Temporary


Position level


Full-time


Virtual/Remote?


Yes


Labor Category


Contact Center


Date


27-May-2026


City


Nashville


State


Tennessee


Country


United States


Ref #


9247858949


Description & Requirements

Description

Finding a job that fits your lifestyle isn't always easy. That's where Kelly® comes in. We're seeking a licensed Health Insurance Conservation Agent to work at a leading Medicare provider. Sound good? Take a closer look below. We're here to help you find something great that works for you-so you won't miss a moment of what really matters in your life.

SNAPSHOT:

• Rate of pay: $26.00 per hour
• Contract assignment through the end of 2026
• 100% remote
• Must have active Health Insurance License
• Must be able to work an 8-hour shift from 8:00am to 8:00pm any day of the week.
• Weekends, OT, and some holidays are required

Job Summary:

The Conservation Specialist is a licensed insurance sales agent that is responsible for retaining existing customers who are calling to cancel plans. This will include, but not limited to, assisting customers with applying for new coverage within Cigna Healthcare. The Conservation specialist is also responsible for assisting Under 65 customers (U65).

Duties and Responsibilities:

• Receive calls from existing Medicare Supplement customers looking to cancel their current policy and assess /identify the reason for the cancellation request.
• Conduct a needs assessment to determine options to address customer's cancellation reasons.
• Outbound calls to existing customers as part of a Wellness Check.
• Successfully upsell/cross sell existing customers as available.
• Participate in other assigned Sales Team projects as needed.
• Provide feedback and guidance on market nuances, marketing campaigns and plan operations.
• Other duties as assigned.
• Maintain knowledge of all products, processes, and procedures.
• Consistently maintain a positive attitude and professional demeanor.
• Participate in meetings and required trainings.
• Maintain active license and appointment in all Healthspring Medicare markets.
• Ability to work weekends, holidays, and rotating shifts in accordance with CMS guidelines.
• Ability to work OT as business requires.
• Ability to multi task between multiple systems.

QUALIFICATIONS

• Adaptable, flexible, and ability to manage through change.
• Bachelor's Degree preferred.
• Goal oriented and personally accountable; resourceful and self-directed.
• Demonstrate effective communication (written and verbal), interpersonal skills and fosters a team environment.
• Excellent listening and interpersonal communication skills.
• Ability to effectively organize, prioritize, multi-task and manage time.
• Demonstrate accuracy and productivity in a fast-paced environment.

POSITION REQUIREMENTS

• Ability to work in a high-volume call center environment.
• Experience with technology includes high level use of laptops, camera and desk phones.
• Demonstrate ability to leverage Script, Tools & Technology.
• Cable broadband or Fiber Optic with internet speeds of at least 10 Mbps download and 5 Mbps upload.
• Holds current license in residential state or if inactive willing to renew
• Accurate data entry skills and attention to detail.
• Experience performing valuable Needs Analysis to understand Customer needs.
• Excellent verbal and written communication skills.
• Proficiency in navigating Microsoft Office Suite: Outlook, Excel, Word, Teams.
• Excellent time management, organizational, and prioritization skills.
• Ability to work independently.
• Adhere to compliance requirements.
• Understanding of the various Healthspring Medicare products (Medicare Advantage, Medicare Supplement, Part D, Ancillary)
• Strong telephone verbal and listening skills.
• Ability to work in a fast-paced environment.
• Dedication and commitment to exceptional customer service when selling and servicing our customers.
• Dedication and commitment to exceptional customer service when selling and servicing our customers.

Education and Experience:

• Active Health Insurance License (or inactive willing to get renewed)
• High School Diploma or GED required.
• 1 to 2 years of sales/servie experience
• At least two years telephonic experience.

Preferred Requirements:

• Bachelor's Degree
• Call Center Experience during AEP
• Experience in or understanding Medicare Advantage and Medicare Supplement Products and/or Healthcare insurance in

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.
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About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.