Regional Director of Operations

Company Overview Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. Our board-certified physicians and expert staff are on a mission to improve people’s quality of life by relieving the painful, yet highly treatable symptoms of vein disease—such as varicose veins and heavy, aching legs. With over 70 clinics across 8 states , and still growing, we’re building the future of vein care—delivering compassionate, results-driven care in a modern, patient-first environment. We proudly maintain a Net Promoter Score (NPS) of 93 , the highest patient satisfaction in the industry. Responsibilities Build a high performing team of Office Managers, coaching them on a regular basis to execute basic day to day operations and impact performance of their office and your region. Identify and develop talent at all levels through hands‑on coaching and mentoring to retain and promote—as well as recruit—top talent as we continue to grow. In collaboration with office managers and human resources, you will evaluate staffing needs, ensure effective hiring and onboarding experiences for new team members. Work directly with physicians and individual clinic leaders to build a culture of trust and accountability—partnering to refine clinical workflows, KPIs, and protocols, with an emphasis on improving clinical care, operational rigor, individual clinic revenue growth, as well as overall employee communication, engagement, and retention. Own the clinic operations P&L. Work closely with the VP of Operations to set performance goals. Actively own, develop, implement, and support a data‑driven, standardized operating strategy across all existing and new clinics. Set goals and drive to achieve operational KPI targets. Establish a culture of accountability with physicians and clinical staff to influence performance improvement. Regular travel (75% of the week) to various clinics to support operations on a regular basis. This travel may require flights and/or overnight accommodations. Collaborate with partners across the organization, including executive leadership, on important project management, initiative launches, and various communications. Skills & Experience Bachelor’s degree preferred 5+ years of relevant operations leadership experience, preferably multi‑site, in a provider-based healthcare organization. Proven success in managing a multi‑site brick & mortar services environment strongly preferred. Excellent leadership and interpersonal skills (equal parts IQ and EQ)—great listener, impactful communicator, quick learner, servant leader, and motivating team champion with strong prior cross‑functional team and project management experience in service of a healthcare operations team. Commitment to ongoing learning and professional development for yourself and your team Ability to thrive in a company that will challenge you to "Get Stuff Done" Obsessively results‑and data‑driven with a metrics‑focused approach to scaling operations and driving performance in a high‑growth clinical care business. Self‑starting, proactive leadership style—with a track record of initiating, translating, communicating and driving to define and achieve ambitious results. Equal parts dreamer and doer. Innovative strategic thinker with an enthusiasm for hands‑on execution both independently and in collaboration. Passion for and/or interest in innovative healthcare, wellness, industry disruption, multicultural markets; preference for experience with companies with physical operations/footprints and/or insurance‑based revenue models. Bilingual (English/Spanish) a plus. Benefits to Support Your Wellbeing & Lifestyle Full‑time team members at Metro Vein Centers are eligible for: Medical, Dental, and Vision Insurance 401(k) Paid Time Off (PTO) + Paid Company Holidays Company‑Paid Life Insurance Short‑Term Disability Insurance Employee Assistance Program (EAP) Career Growth & Development Opportunities Compensation $120,000 - $160,000 USD Schedule Monday - Friday Travel to clinics throughout the New York State daily Equal Opportunity Employer Metro Vein Centers is an Equal Opportunity Employer. We’re committed to creating a workplace where everyone feels seen, heard, and supported. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetics, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, and termination. Legal & Compliance Notice Metro Vein Centers complies with all applicable federal, state, and local employment laws, including those related to nondiscrimination, equal opportunity, and pay transparency. Where specific disclosures or postings are required by law, we provide this information as part of our hiring process or upon request. Your Privacy Matters To learn more about how we collect, use, and protect your information, please review our privacy policy here. #J-18808-Ljbffr