Studio General Manager

Benefits:

Unlimited Membership

401(k)

Employee discounts

Flexible schedule

Paid time off

Training & development

The successful candidate will be an experienced and competitive sales leader who creates and cultivates members through various marketing strategies including grassroots campaigns, ongoing community events, is social media savvy and has a true passion for improving people’s lives. They are responsible for ensuring the studio meets sales goals, is well-maintained and provides exceptional customer experiences. The General Manager will oversee all aspects of studio functionality, including sales, marketing and operations, as well as being a positive and motivating leading a team of Sales Associates and Instructors. They must have strong leadership and customer service skills, technical aptitude, effective communication, be efficient, organized, and have a drive and passion for accountability and results.

Essential Duties and Responsibilities

Sales & Marketing

Proven experience in the full lifecycle of lead management (generating, following up, and closing).

Manage and grow all revenue streams including memberships, private training, retail, and teacher training to achieve monthly goals.

Partner with Company Owners to create and execute ongoing marketing and social media plans based on studio needs, with a focus on new member acquisition, retention and loyalty.

Find, schedule, and attend appropriate community events to create brand presence and generate leads.

Work closely with the Company Owners and Franchise Sales Team to ensure health and profitability of the studio.

Customer Service & Member Retention

Assist students in choosing classes that fit their goals by showing extensive knowledge of our offerings.

Work front desk shifts as needed at the studio.

Greet all members, guests and team members with the highest level of customer service.

Handle studio billing matters; manage member freezes; resolve customer service issues as they arise.

Excellent communication and strong interpersonal skills across various mediums (in person, telephone, email, etc).

Follow up on complaints, questions, and concerns; respond to internal/external customer needs in a friendly, timely and efficient manner.

Maintain a positive, upbeat attitude; promote and exemplify Company values, and represent Company objectives and interests to internal and external customers.

Operations

Partner with Lead Instructor, corporate and owners to schedule and monitor class schedules and class format mix.

Oversee studio cleanliness, including but not limited to: vacuuming/mopping floors, sanitizing/organizing props, cleaning bathrooms, and common areas; manage maintenance of studio equipment.

Manage studio budget, spending and reporting.

Participate in studio, regional and company-wide meetings and trainings as needed.

Partner with Company Owners to plan, order, inventory and merchandise all retail items.

Maintain accurate data in all appropriate systems for reporting and statistical purposes.

Management & Leadership

Recruit, hire, onboard, supervise, coach, mentor all studio staff, with support of Lead Instructor and Company Owners.

Train, develop and manage front desk staff in sales strategy.

Develop and promote teamwork and cooperation among co-workers.

Perform other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience

Bachelor’s degree in relevant field preferred

2+ years of retail/service/tech sales management or fitness sales management experience

Experience supervising and coaching/developing people successfully

Proven experience in generating and following up on leads

Confident in generating personal sales and training sales associates in effective sales techniques

Required Technical / Other Skills and Abilities

Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone, and via email

Strong customer service skills

Ability to recognize areas of improvement and make changes using good judgment

Strong understanding of budgets, profit and loss, and revenue

Excellent writing and grammar skills

Highly organized, proficient in data management, ability to prioritize and meet deadlines

Professional, punctual, reliable and neat

Self-sufficient and superior judgment skills

Strong attention to detail and accuracy

Trustworthy and ability to handle confidential information

Ability to work harmoniously with co-workers, clients and the general public

Ability to stay calm at all times and act respectfully and professionally, even with customers who may become angry or raise their voices

Proficient with computers, studio software including Gsuite

Required Licenses/Certifications

Current CPR training and certification