Personal Banker

Location 3621 West Fork Road - Cincinnati, Ohio 45247 Job Summary This is a Hire Ahead position for Southwest Ohio branches. The role requires flexibility to work at all area branch locations. Be a problem solver, trusted advisor, and partner to the people and businesses in our KeyBank communities. Personal Bankers engage clients in deeper conversations to uncover needs and provide guidance and solutions to assist in clients' financial wellness both in person and through proactive calling efforts. As part of the branch team, the Personal Banker will aim to attract new clients to Key and expand relationships with existing clients based on their unique financial goals, leading to client confidence in their finances. The Personal Banker is client‑first, sales‑driven, self‑motivated, and competitive. Strong teamwork, polished communication, and confidence are critical for this role. Essential Functions Embodies a strong client experience culture, being present with every client and teammate and realizing how their day, personally, professionally, and financially can be impacted. Listen for clues for financial wellness opportunities during in‑person and over the phone client conversations and provide effective, customized financial wellness recommendations. Consistently attain individual activity, behavior, and outcome goals and expectations. Open personal and business accounts (consumer checking, small business, deposit products, home equity, unsecured lending, certificates of deposit, etc.). Develop strong partnerships with branch teammates and line‑of‑business partners, focusing on client acquisition and deepening relationships with current clients; manage internal and external centers of influence. Ensure compliance with operational, risk, security, and audit procedures and policies, including appropriate documentation of client interactions. Support branch operations, including assisting with client transactions on the Teller line as needed. Participate in and occasionally facilitate in‑person morning huddles and end‑of‑day debriefs. Work on Saturdays as directed by management. Perform other duties as assigned; duties may change or new ones may be assigned at any time with or without notice. Comply with all KeyBank policies and procedures, acting professionally, ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key. Education High School Diploma, GED, or equivalent business experience (required) or Bachelor's Degree (preferred). Work Experience 1+ years of experience developing current and new customer relationships, achieving sales goals, and building referral sources. Sales experience is more important than financial services experience. Understanding of consumer credit—including loan‑to‑value, debt‑to‑income, and credit reports. Foundational knowledge of sales and service techniques with clients, including tele‑consulting, outside calling, prospecting, and networking. Comfortable interacting with small business clients, overcoming objections, and asking fact‑finding questions with a goal of being helpful. Demonstrated experience influencing business partners and leveraging centers of influence; this role will require significant influence of partners such as Key Investment Services, Mortgage, and Business Banking sales professionals. Working knowledge of PCs (MS Windows and Office products). Working knowledge of digital technology (mobile, apps, web‑based browsing) and the ability to educate clients on digital platforms and Key capabilities. Licenses and Certifications Notary License (preferred). Skills Knowledgeable about clients' accounts and business and uses sound judgment with clients and transactions. Ability to attain sales and referral goals through preset appointments and quality conversations leading to recommendations that support clients' financial wellness goals. Strong work ethic and high level of integrity. Excellent time‑management skills. Build and nurture client relationships, identify potential clients, engage with them, and develop strategies to convert them into long‑term clients. Deepen relationships with existing clients by offering additional products and services that meet evolving needs. Be attentive to client needs, resolve issues promptly, and ensure a positive banking experience. Strong verbal and non‑verbal communication skills. Accurate and efficient handling of cash transactions. Ability to evaluate financial information and recommend appropriate strategies. Understand and manage risks associated with banking operations and client transactions. Core Competencies All KeyBank employees are expected to demonstrate Key's Values and abide by Key's Code of Conduct. Physical Demands Consumer Retail—Prolonged standing (5‑8 hours per day), frequent use of hands to manipulate/grasp objects, ability to communicate face‑to‑face and on the phone with clients, occasional bending and lifting from floor height, frequent forward reach, frequent lifting of 1–10 lbs., occasional lifting up to 30 lbs. Driving Requirements Operate a motor vehicle with a valid driver's license on a routine and frequent basis. Compensation and Benefits This position is eligible to earn a base hourly rate in the range of $20.67–$31.25 per hour. Compensation also includes incentive compensation which may include production, commission, and/or discretionary incentives. Equal‑Opportunity Employment KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status, or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing View email address on click.appcast.io. #J-18808-Ljbffr KeyCorp