SLA-Driven Call Center Operations Manager

ASM Research, An Accenture Federal Services Company

A federal services organization is seeking a Call Center Operations Manager to oversee daily operations, ensuring high-quality outreach and compliance with SLAs. The successful candidate will manage staffing levels, conduct training, and implement quality improvement initiatives. Qualifications include a Bachelor's degree in a related field and extensive Project Management experience. The role offers a salary between $111,400 and $150K, depending on experience and qualifications. #J-18808-Ljbffr

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Vacancy posted 3 days ago

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