Manager, Operations, Client Comp

Job Overview Lead with Purpose, Unlock Your Team’s Passion At LPL, people leaders hold the key to the employee experience — shaping culture, driving performance, and guiding individuals to new heights. The Manager – Client Compensation leads a team of 10 to 12 people who support advisors and their staff through phone calls, emails, and processing of files from sponsors or carriers. The manager drives strategic and tactical department programs, develops and motivates the team to provide advisors with timely, correct, and relevant information so that they can help their clients achieve their own financial dreams. Additionally, the manager proactively consults with business partners and their staff on a regular basis to address issues, ensure alignment, and capture the overall Client Compensation Operations experience. Responsibilities Construct and maintain goals pertinent to the development of each individual’s career path. Prioritize one‑on‑one meetings and provide thorough, real‑time coaching sessions with staff. Support the Client Experience Manager to share operational NIGO key learnings. Lead meetings to map out plans for overall accuracy of all department operations. Mentor and coach team members to align them with leadership’s vision while developing their skills and careers. Oversee comprehensive training and coaching plans to continuously improve knowledge shares across different team members, teams, and departments. Assist in modifying or creating advisor‑facing performance metrics. Share trends and pain points with leadership and business partners to find solutions and pursue process improvements within the scope of the team and across departments. Provide strategic insight and direction for evolving the commission payout of advisors. Own and supervise firm‑wide, multi‑department projects to build or enhance experience workflows related to the team and department. Inspire and lead initiatives that enhance the Advisor experience and positively impact the broader LPL organization. Actively participate, support, and drive departmental and firm‑wide projects. Work closely in a POD structure with internal and external business partners to elevate and deliver greater value to advisors. Assist with operations recovery efforts through coordination of resources to resolve issues with aged requests, escalated issues, and other complex activities that degrade the advisor experience. Liaise with internal partners to ensure promotion of Client Compensation projects and initiatives. Proactively review audit controls to ensure the team mitigates risk, removes redundant requirements, and increases transparency with internal and external audit partners. What We’re Looking For Strong collaborators who deliver exceptional client experiences and thrive in fast‑paced, team‑oriented environments. Ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work. Requirements 5+ years of experience leading and developing others. SIE and Series 99/Series 7 license (ability to obtain required licensing within the first 90 days of employment if not currently held). Leadership and motivational skills. Understanding of the advisor role. Ability to work with people in different areas and at all levels. Organizational and critical thinking skills. Experience managing a phone customer service team (preferred). Experience with Excel and advanced functions (pivot tables, VLOOKUP/XLOOKUP, etc.). Ability to translate data from phones to action plans. Understanding of workforce management. Experience with PowerPoint for presenting data. Experience with Tableau for reporting and creating dashboards. Bachelor’s or Associate’s degree, or substantial relevant professional experience. Pay Range $76,735.00 – $127,823.00. Actual base salary varies based on factors, including but not limited to relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Benefits LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play. Benefits include 401(k) matching, health benefits, employee stock options, paid time off, and volunteer time off. Principals only. EOE. #J-18808-Ljbffr LPL Financial LLC