Switchgear Quotations - Remote

Job Description

Job Description

Gear Specialist

Full-time | Remote

As a Gear Specialist you will provide world class customer service with zero mistakes, constant improvement, steady growth and profitable sales. Project Specialists should always be team players, possessing a light & friendly attitude, positive disposition, appreciative mindset of co-workers strengths, forgiving of co-worker weaknesses, value of shared credit and losses while supporting the team goal/budget. We wish you to enjoy your daily job, enjoy your co-workers,  stay motivated daily.  

Primary Duties & Responsibilities

• Develop & Maintain relationships with key customers

• Support Manager when needed

• Support branch operations as needed

• Partner with outside sales people as opportunities warrant 

• Partner with manufacturer sales people as opportunities warrant 

• Review plans, specs, addendums, customer RFQ and prepare responsible bids & quotes

• Close clean & profitable orders 

• Assist co-workers with product and market knowledge 

• Stay Current with industry trends and products 

Knowledge, Skills and/or Abilities

• Provide quote to all CRFQ on or before date requested

• Provide accurate pricing for all line items in JobTrack

• Review manufacturer/vendor bills of material for accuracy as well as terms and conditions

• Provide NoBid to customer and OS when choosing to no quote a CRFQ

• Use JobTrack QMS report to follow up on projects quarterly

• Close a lost job in JobTrack with feedback when provided

• Utilize GearPM to create GOT once PO is obtained from customer 

• Provide Turnover sheet to GearPM when turning over an order

• Review manufacturer/vendor submittal package for accuracy and thoroughness

• Work with PM to deliver a complete, organized submittal package to the customer

• Review returned submittal with PM and make appropriate changes as necessary

• Create change order quotes within the J# of the project in JobTrack

• Reach out when overwhelmed or unable to respond in a timely manner

• Answer/acknowledge email within four hours

• Answer/acknowledge voice mail in four hours

• Use email out of office reminder

• Add time off to team Google Calendar

• Set updated voicemail message stating time off

• Express or highlight all concerns or obstacles to manager 

• Take ownership of problems and work toward full, agreeable resolution.  Don’t hide even when it’s terrible. 

• Embrace change and suggest better methods of operation, question why we do things. 

• Do not participate in company gossip or idle chatter

• Always support the gear team and the company, don’t speak disparaging about either

• Show respect to all employees regardless of age, intelligence, gender or race 

• Build relationships with customers and vendors that lead to profitable orders

• Contribution to team Hit Rate and profitability (volume, margin, breakage/losses)

• Seek & Offer Customer Feedback

• Seek & Offer  Coworker Feedback

• Seek & Offer Vendor Feedback 

• Participate in Training, suggest and line up team lunch & learns. 

• Work with new employees to on-board, train & integrate into the team.