Desktop Technician

Job Description

Job Description

Onsite Support, also covering IT Link (Walk-In) Center - recommended experience level:

o Relevant years of local in country experience: > 2-3 years

o Good oral and written communication skills in local language + English

o Good interpersonal skills

o Industry standard skills normally expected from an onsite support technician including:

- ServiceNow ticket handling

- Microsoft Windows and Apple operating system – all related issues

- How-to assistance of End User assigned IT devices and software

- Standard and non-Standard HW devices (peripherals like monitors, label printers, etc.)"

- Perform basic HW support for Desktop & Laptop:

• RAM upgrade

• Keyboard exchange

• SSD HD replacement"

- Assistance on Software related issues (Standard & Non-Standard)

- Microsoft Office 365 suite

- Software deployment

- Smart Hands experiences for any support team including but not limited to: MFP, Standalone, Networked Printers & Scanners, including toner replacement etc, Servers & Storage

- Smartphones & Portable Devices experiences for SIM handling and provisioning

- Meeting room support (Audio and Video Equipment)

- Network cabling and port patching, Wi-Fi network, replacement of router, HUBS, and Switches (local task pertaining to Smart Hands support) Support of LAN closets, MDFs and IDFs

- Document management like Asset Management, Knowledge Management maintenance, Site Operations Manual, etc.

- Stock management (incoming & outgoing IT goods)