E-Commerce Coordinator

Description Roman, Inc. is a 63-year-old family-owned producer and exclusive U.S. distributor of more than 10,000 gifts and decorative accessories — including the iconic Fontanini® nativity collection, one of the most beloved faith-based collectible lines in North America. Our portfolio spans Christmas, seasonal, inspirational, and every day giftware sold through specialty retailers and department stores worldwide. We\'re in an exciting growth phase: building out a high-performance ecommerce function that spans our DTC Shopify store, Amazon, Walmart Marketplace, and an expanding social commerce presence. This role is a ground-floor opportunity to contribute meaningfully to that buildout — and to grow with it. Requirements The Role We\'re looking for an E-Commerce Coordinator with hands-on experience across at least one of the following: online marketplace operations (Amazon, Walmart), B2B portal management, or social commerce channels (TikTok Shop, Instagram/Facebook Shop). You don\'t need to be an expert in all of them — but you should be genuinely comfortable working inside these platforms, not just familiar with them conceptually. This role sits within our ecommerce team and reports to the Director of E-Commerce. You\'ll own day-to-day execution across catalog management, order operations, and platform content — while also supporting new channel launches as we scale. This role is a full time, in office position. What You\'ll Do Marketplace & Channel Operations Manage product listings on Amazon Seller Central and Walmart Marketplace — including title optimization, bullet points, A+ content, images, and pricing Monitor and troubleshoot listing health, suppressed ASINs, Buy Box performance, and policy compliance flags Support EDI and portal-based order management for B2B retail partners (Faire & RangeMe.com) Maintain inventory and availability sync across platforms; surface discrepancies to the team proactively DTC Store Operations (Shopify) Upload and maintain product listings including descriptions, images, pricing, tags, and SEO metadata Organize and optimize collections, categories, and merchandising on Roman.com Assist with promotional setup, seasonal content updates, and homepage/collection page changes Monitor site performance and flag technical issues; coordinate with developers or platform support as needed Social Commerce Support the launch and ongoing management of TikTok Shop, Instagram Shopping, and Facebook Shop storefronts Maintain product catalog sync and handle compliance requirements specific to social commerce platforms Assist with content coordination for shoppable posts and campaign integrations Order Management & Customer Experience Monitor and manage incoming orders across Roman.com and fulfillment platforms; resolve delays, returns, and replacements Serve as first-line contact for customer inquiries via email and chat — responding promptly and professionally on products, orders, shipping, and returns Escalate issues appropriately and maintain documentation on recurring fulfillment problems Reporting & Marketing Support Pull and analyze sales and performance reports across platforms; identify trends, flag anomalies, and share insights with the team Assist with Google Ads campaign setup and management (search and shopping) Support email marketing execution within platforms such as Klaviyo, Mailchimp, or Constant Contact Assist with paid and organic content integrations across platforms during peak seasons (Q4 holiday is our Super Bowl) What We\'re Looking For (Full time, in the Office Role) Required 1–3 years of hands-on experience in ecommerce — in a coordinator, specialist, or operations role (not just coursework or academic projects) Direct experience working inside at least one of: Amazon Seller Central, Walmart Marketplace Seller Center, a B2B EDI/portal system, or a social commerce platform (TikTok Shop, Meta Commerce Manager) Working knowledge of Shopify — product uploads, collections, metafields, discount/promotion setup Proficiency with product content tools: Canva, Photoshop, or similar for basic image editing and resizing Strong attention to detail — catalog work is unforgiving; accuracy matters Organized, self-directed, and comfortable managing multiple tasks and deadlines simultaneously Clear written communicator — for both external customer-facing responses and internal team updates Preferred (Nice to Have) Experience with feed management or catalog syndication tools (e.g., Feedonomics, ChannelAdvisor, Salsify, or similar) Familiarity with Google Ads — specifically Shopping campaigns and Performance Max Experience with Klaviyo or comparable email/SMS marketing platforms Exposure to SEO fundamentals as applied to product listings and PDPs Background in giftware, seasonal retail, collectibles, or CPG strongly preferred — understanding our customer matters Bachelor\'s degree in business, Marketing, or related field Why Roman You\'ll work across more platforms and channel types than most ecommerce roles at companies this size — Amazon, Walmart, Shopify DTC, B2B portals, and social commerce all in one seat Real ownership and visibility from day one — this isn\'t a support role buried in a large team A category with genuine staying power: faith-based collectibles and giftware have loyal, passionate customer bases Q4 is big — and we invest in it. You\'ll gain hands-on experience managing holiday ecommerce at meaningful scale Competitive salary commensurate with actual experience; full benefits package #J-18808-Ljbffr