AXON System Administrator

Get AI-powered advice on this job and more exclusive features. Arthur Grand Technologies is currently seeking a highly motivated and skilled AXON System Administrator for one of our clients. Position: AXON System Administrator Location: Arlington, VA - Hybrid Long Term Contract Position Overview Client is seeking a highly motivated Mid-Level (Tier 1-2) IT Support Specialist to join the Client Video Retention Solution (VRS) Team supporting the Body Worn Camera (BWC) program office. This role is responsible for user account management, technical troubleshooting, and day-to-day IT support across a cloud-based SaaS/AXON Evidence platform. The ideal candidate is detail-oriented, communicates effectively, and possesses strong problem‑solving skills. A solid understanding of networking fundamentals and basic security best practices is preferred. Key Responsibilities User Account Management Create, modify, and deactivate user accounts across cloud-based systems. Manage user permissions, groups, and access levels. Maintain accurate user access documentation and ensure compliance with onboarding/offboarding processes. Technical Troubleshooting & Support Provide Tier 1–2 support related to cloud-based AXON Evidence VRS and applicable hardware/software. Collaborate and escalates complex issues to the appropriate internal team or vendors when necessary. Review and assess vendor release notes, updates, and scheduled enhancements for supported applications, providing periodic communication to stakeholders. Create, update and close internal/external tickets following SLA protocols, coordinating with the appropriate resources for resolution and next steps while prioritizing based on impact and priority level. Communicate ticket status updates to users and escalates when appropriate. Perform periodic system configuration reviews to ensure compliance with security and organizational policies. Contribute to the creation and maintenance of IT documentation, SOPs, periodic reports and onboarding materials. Attention to Detail & Documentation Maintain detailed logs of technical activities, ticket resolutions, system changes, and user interactions. Follow established procedures and contribute to updating VRS documentation and SOPs. Qualifications 2–4 years of experience in IT support, helpdesk and/or systems administration. Strong troubleshooting and analytical skills. Experience with user account provisioning (AD, Azure AD, SaaS identity systems). Excellent communication, customer service, and documentation skills. Ability to manage multiple priorities. Preferred Qualifications Familiarity with SCRUM methodologies. Experience with ticketing systems. Exposure to cloud platforms. Working knowledge of basic networking and cybersecurity fundamentals. Familiarity with SSO, SAML, or identity lifecycle management. Certifications are a plus (A+, Network+, Security+, Microsoft 365). About Arthur Grand Technologies: Arthur Grand Technologies is a leading provider of staffing and technology consulting services. Our company is managed by a team of professionals who have worked for big 5 consulting firms for 20+ years. We are a minority-owned staff augmentation and technology consulting company. At Arthur Grand Technologies, we value our employees & contractors and strive to provide them with challenging, interesting work, market-relevant benefits, and opportunities for professional growth. If you have the necessary qualifications, and are excited to join a dynamic team, please send your resume to View email address on click.appcast.io for immediate consideration. Thank you for considering Arthur Grand Technologies. We look forward to hearing from you soon. Best regards, Mohamed wasim View email address on click.appcast.io Arthur Grand Technologies Inc Arthur Grand Technologies is an Equal Opportunity Employer (including disability/vets) #J-18808-Ljbffr Arthur Grand Technologies