Order Management Specialist

Job Title: Order Management Specialist

About Forged Fiber

At Forged Fiber, our mission is bold but simple: deliver fast, reliable, future-proof connectivity that builds the foundation for everything online. As we execute, we believe the right way to do something is the only way. This foundation guides how the company builds, operates, and maintains a state-of-the-art open-access fiber network platform that empowers millions.

Forged Fiber is about more than building a network. It is about people. Every role matters. Every contribution counts. Together, employees create impact through teamwork, trust, and a shared commitment to excellence.

The Role

The Forged Fiber 37 Order Management Specialist supports the execution of end-to-end dark fiber orders by managing submissions, tracking milestones, coordinating activations, and maintaining accurate system-of-record documentation. This role works closely with the Order Management Lead, vendors, and internal cross-functional teams to ensure timely delivery, clear communication, and operational accuracy throughout the order lifecycle.

Work Location : Dallas TX

The Main Responsibilities

Order Submission & Processing

· Submit and manage dark fiber orders in vendor and internal systems, including EASE, VFO, and other order management platforms.

· Ensure order accuracy, completeness, and compliance with vendor and internal requirements.

· Monitor order acknowledgments and confirm acceptance with vendors.

Weekly Stat using & Milestone Tracking

· Track order milestones from submission through activation and closeout.

· Maintain detailed order status trackers and dashboards.

· Provide weekly status updates to the Order Management Lead and cross-functional stakeholders.

Escalations & Follow-Ups

· Proactively identify stalled or at-risk orders and initiate follow-ups with vendors.

· Support escalations by gathering facts, documentation, and timelines.

· Coordinate with the Order Management Lead on higher-severity or recurring issues.

Activation Coordination

· Coordinate service activation activities with vendors, network operations, and internal teams.

· Validate readiness for activation, including testing, turn-up schedules, and documentation.

· Confirm successful activation and handoff to operations teams.

Documentation & System-of-Record Updates

· Maintain accurate and up-to-date order records across systems of record.

· Ensure contracts, LOAs, circuit IDs, milestones, and delivery details are properly documented.

· Support audit, reporting, and forecasting needs through data accuracy and consistency.

What We Look For in a Candidate

Required Qualifications

· Bachelor’s degree in business, Telecommunications, Operations, or a related field (or equivalent experience).

· 2–5 years of experience in order management, provisioning, or telecom operations.

· Experience working with order management systems (e.g., EASE, VFO, or similar platforms).

· Strong organizational skills and attention to detail.

· Ability to manage multiple orders and priorities in a fast-paced environment.

Preferred Qualifications

· Experience supporting dark fiber or fiber network services.

· Familiarity with vendor provisioning processes and SLA-based delivery models.

· Experience working cross-functionally with network, construction, and operations teams.

· Strong Excel, reporting, and data tracking skills.

Key Competencies

· Order lifecycle management

· Vendor communication and follow-up

· Milestone tracking and reporting

· Documentation discipline and data accuracy

· Problem-solving and escalation support

· Team collaboration and responsiveness

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges:

$80,000-$120,000

Forged Fiber offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

What to Expect Next

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements.

Forged Fiber 37 Services, LLC participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Equal Employment Opportunities

It is the policy of Forged Fiber to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, martial status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. In addition, Forged Fiber will provide reasonable accommodations for qualified individuals with disabilities, and is a fair change employer and does not initiate a background check until after an offer is made.

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