Associate Data Center Technician

Job TitleJob Description Required Experience: • 2+ years in a Data Center Engineering Role • 2+ years Linux troubleshooting experience. • 2+ years server hardware troubleshooting experience. Preferred Experience: • Experience with Ticket systems like JIRA, Salesforce, ServiceNow • Certifications such as CompTIA Server+, CompTIA Linux+, CompTIA A+ or similar. • Experience with automation and script use (e.g., Python, Bash). • Familiarity with networking protocols and equipment (e.g., switches, routers). • Experience using fiber testing equipment and understanding complex network mapping Suggested Skills: • Strong verbal and written communication skills. • Sound problem-solving logic and analytical skills. • Ability to work independently and within a team. • Attention to detail and strong organizational skills. • Proactive attitude and ability to manage multiple tasks simultaneously. • Ability adapting to new technologies and processes. Responsibilities: • Perform basic hardware diagnostic and troubleshooting of servers. Escalating complex issues to Senior Data Center Technicians as necessary. • Troubleshoot basic Linux OS level issues on all servers. • Installation of new SSD's and NVME's into existing servers. • Assist Client engineers in troubleshooting all auto build (Linux Kickstart) nodes that do not build properly (stragglers). • Troubleshooting and resolution of all network connectivity issues at the physical layer (port flapping, port down, link issues, etc.). • Resolution of manually-generated tickets through cross-functional collaboration across diverse teams. • Process (identify, tag, and prepare) all server nodes ready for decommissioning and prepare them for our third party ITAM vendor to pick up. • Assist with any hardware installations that do not fall within the scope of work for quarterly organic growth. • Respond to all system problems on a 24X7 basis and take part in on-call rotation Secondary Responsibilities will include, but not limited to: • Assisting Data Center Technicians in OS level troubleshooting and network troubleshooting. • Process (identify, tag, and prepare) all server nodes ready for decommissioning and prepare them for our third party ITAM vendor to pick up. • Ensure Client's data center house rules are being followed and immediately report any concerns to leadership. • Ensure Client's data center cleanliness, any issues with cleanliness must be reported to leadership**Only those lawfully authorized to work in the designated country associated with the position will be considered.****Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**