Bilingual Digital Experience Specialist
First National Bank Texas
Job Description
- Provide daily support by assisting customers via diverse contact channels to include: inbound/outbound calls, live chat, secure messages, and email with professionalism and urgency
- Must display ability to toggle between multiple applications while assisting customers in the various channels
- Handle customer service issues via direct interface with the customer when appropriate in order to expedite solutions. Solicit higher level approval for all situations exceeding experience/training, department scope or assigned level of authority.
- Ensure accuracy and provide correct information to customers to resolve issues and exceed customer expectations at first point of contact
- Maintaining SharePoint database by entering and updating information accurately to reflect contact/customer resolution
- Responsible for researching and preparing the proper response to customer complaints and inquiries by interacting with team members, employees and managers in the branches/ lending and support departments as needed to complete assigned tasks
- Operate with an emphasis on building lasting relationships and creating positive experiences to drive results and engagement levels
- Responsible for resolving operational and/or technical issues in accordance with established operating policies and procedures
- Knowledgeable of all FCBI systems and procedures and must adhere to policies and procedures
- Establish and maintain solid working relationships with all levels, departments, and locations within FCBI
- Consistently meets critical deadlines and other performance targets or requirements
- Must be available to work any day of the week, including weekends and holidays, within the Digital Experience operating hours
- Other duties as assigned
Physical Requirements:
- Must be able to remain in a sitting stationary position for extended periods of time
- Constantly operate a computer and other office machinery
- Ability to lift up to 25 pounds
FCBI is an equal opportunity employer.
Vacancy posted 3 hours ago
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