Sales Process Specialist

Responsibilities Uses knowledge and relationships from guiding post‑sales implementation of Testing, Inspection and Certification (TIC) products and services to collaborate with account owner on renewal strategy and inform planning for expansion opportunities. Coordinates post‑sale activities to ensure customers are meeting TIC certification requirements and product or service adoption timelines. Serves as a single point of contact for post‑sales services and ongoing relationship support for assigned customer contacts. Builds trust, transparency, and loyalty with customer contacts; directs feedback internally when appropriate. Connects customer personnel to relevant UL personnel when applicable. Takes ownership of a variety of product, investment, and technical issues and ensures complete resolution from the customer's perspective. Supports implementation and fulfilment teams to deliver solution to customer post‑sale. Collaborates with internal resources until an issue is resolved and communicated to customer. Builds an internal UL problem‑solving network, works under moderate guidance and engages internal personnel to problems, improve delivery, etc. Qualifications High school diploma. 2+ years of Customer Service and/or Inside Sales experience. Business acumen and a sufficient understanding of business sales processes. Highly organized and self‑directed. Strong communication and administrative skills. Proficient in MS Office (Word, PowerPoint, Excel, Outlook) and CRM software. Must live in vicinity of Research Triangle Park, NC or Chicagoland area; preference given to NC applicants. Benefits Total Rewards: Estimated annual compensation for this position is $60,000 – $72,000, including a base salary of $50,000 and up to 100% on‑target performance. Members of the sales function are eligible to participate in the UL Solutions Sales Incentive Plan. The annual target incentive is 20% of the base salary, paid quarterly, and contingent upon performance. Health benefits include medical, dental and vision; wellness benefits such as mental and financial health; and retirement savings (401(K)) commensurate with standard rewards in each location or country. Full‑time employees receive paid time off: 15 days vacation, 12 days floating holidays and 72 hours sick time off. Application deadline: 8/12/2026. #J-18808-Ljbffr UL Solutions