Order Processing & Sales Support Specialist

Job Description

Job Description

Rolle Description

The Order Processing & Sales Support Specialist plays a critical role in ensuring the accurate and efficient processing of sales orders, invoicing, and account management. This position requires strong attention to detail, organizational skills, and the ability to work in a fast-paced environment. The specialist will be responsible for handling EYEREP orders, processing key account reorders, assisting with customer accounts, and supporting sales operations.

Europa is committed to empowering independent-thinking eyecare professionals with unique, high-quality, independent eyewear brands and partner-first support. We are equally committed to empowering our own team, ensuring they have the support, freedom, and opportunities to grow. Through collaborative partnerships, we help our customers grow and succeed, fostering a community of shared vision.

Key Responsibilities

Order Processing & Invoicing

• Process EYEREP orders submitted by sales representatives, ensuring accuracy in pricing, promotions, and commissions.
• Review each EYEREP order for:
  • Backorders and necessary adjustments.
• Promotional pricing, no-charge frames, and special promotional commissions.
• Process daily reorders for key accounts.
• Select and invoice all orders from multiple channels (phone, web, EYEREP), following a two-step process:
  • Order Selection: Identify individual orders and add necessary cases.
  • Batch Invoicing: Process orders in batches (approximately 7 batches per day, each containing ~150 orders).
• Manage monthly backorders, selecting and invoicing backorder shipments (ranging from 500-3,000 orders per month).
• Process daily credits Southware accounting software, ensuring each credit request is selected and invoiced in batch processing for the first three weeks of each month.

Account & Customer Support

• Assist in setting up new customer accounts, collaborating with the appropriate teams.
• Help maintain Customer Master & Price Lock-in databases, ensuring pricing accuracy and compliance.
• Assist with sales support tasks as needed.
• Support customer service by handling inquiries and resolving issues as required.

Returns & Buyback Management

• Track and maintain a count of returned Buyback frames.
• Assist in processing and reconciling return transactions.

Additional Responsibilities

• Provide support for rebills and account adjustments.
• Assist with miscellaneous projects that arise in daily operations.
• Collaborate with other team members to streamline workflows and improve process efficiency.

Required Qualifications

• High school diploma or equivalent required.
• Experience in order processing, invoicing, and credit management preferred.
• Strong attention to detail and ability to manage high-volume transactions.
• Proficiency in Southware or similar accounting/order management software.
• Ability to multitask and work efficiently in a fast-paced environment.
• Strong problem-solving skills and ability to handle customer service inquiries.
• Excellent communication and collaboration skills to work effectively with sales reps and internal teams.

Work Location

Full-time onsite position based at our Vernon Hills, IL Headquarters