Order Processing & Sales Support Specialist

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Regular Full-Time Vernon Hills, IL, US Salary Range: $15.00 To $20.00 Hourly Role Description We are looking for a proactive Sales & Marketing Coordinator to play a critical supporting role in our wholesale division. This is a multifaceted position that blends sales operations, customer service, and marketing execution. You will work closely with the sales team, independent reps, retailer partners, and internal operations to ensure smooth order fulfillment and exceptional partner support. In addition, you will contribute to marketing initiatives that strengthen brand presence and drive retailer success. This role is ideal for a high-energy individual who thrives in a fast-paced, entrepreneurial setting where wearing multiple hats is the norm. Benefits We offer generous benefits, competitive salaries, opportunities for professional growth and career advancement. We prioritize and maintain an inclusive, diverse, and respectful culture, and ensure reasonable accommodation is made to enable individuals with disabilities to perform the essential functions of their role. Key Responsibilities Provide day-to-day support to the wholesale sales team and independent sales representatives. Assistwith order processing, tracking, and fulfillment for retailer partners, ensuringtimelyandaccuratedelivery. Act as a key point of contact for customer service inquiries related to orders, shipments, inventory availability, and account support. Help manage sales operations including CRM updates, sales reporting, commission tracking, and forecasting support. Coordinate with internal operations andlogisticsteams to resolve any order or fulfillment issues promptly. Marketing & Brand Support Support marketing efforts directed at retail partners, including the development and distribution of sales collateral, lookbooks, digital assets, and promotional materials. Assistin the planning and execution of trade shows, industry events, and retailer activations (booth coordination, trade show participation, materials preparation, follow-up, etc.). Yes, you will be selling to retailers atshow! Contribute to brand marketing initiatives, including social media support, content creation, email campaigns, and retailer merchandising programs. Helpmaintainand update product information, imagery, and marketing assets across wholesale channels. Collaborate on seasonal campaigns and promotional programs to drive sell-through atretail. Other Support Work cross-functionally with sales, marketing, operations, and finance teams in a collaborative, startup-like environment. Identifyopportunities for process improvements and take ownership of special projects as needed. Maintain a solutions-oriented mindset to support both internal teams and external retailer partners. Qualifications High school diploma or GEDrequired 3–5 years of experience in sales support, marketing coordination, customer service, or a similar role (eyewear, fashion, consumer goods, or wholesale experience preferred). Strong organizational and project management skills with the ability to manage multiple priorities and deadlines. Strong analytical skills Excellent communication and interpersonal skills; comfortable interacting with sales reps, retailers, and internal stakeholders. Proficient in Microsoft Office (especially Excel), Google Workspace, and CRM systems (e.g., Salesforce or similar). Experience with marketing tools (Canva, Mailchimp, etc.) is a plus. Experience with work-flow platforms such as ASANA Detail-oriented with a customer-first mindset and a proactive approach to problem-solving. Must be comfortable and effective in an entrepreneurial environment — a large company that moves with startup speed and requires high ownership and adaptability. Passion for fashion, eyewear, or the American Orthic brand is a strong plus. #J-18808-Ljbffr Europa Eyewear