Quality Assurance Manager

Pregis is Hiring!

Pregis is in the packaging business to protect what matters. We are committed to providing our customers and employees sustainable growth through purpose-driven innovation and customer-centric packaging solutions. If you are looking for a company that is thriving across various high growth industries and is innovative, customer focused, high integrity, believes in strong teamwork and collaboration, Pregis is the company for you. Check out the Pregis Purpose to learn how sustainability and social responsibility is at the very core of our company DNA.

Position: Quality Assurance Manager

The Quality Assurance Manager reports to the Director of Operations and will oversee all activities related to Quality Control and Quality Assurance. The QA Manager will execute key projects related to process improvement based on data collected from Quality Control and feedback from Field Service and Customers. The QA Manager works with both Operations and Service to identify and correct process failures and will provide support in project management, change management, SOP documentation and management. The QA Manager will also lead and drive the business unit's initiatives to obtain and maintain ISO 9001 certification.

Conover, NC (with some travel to Aurora, IL (20%-25%)

Job Expectations and Responsibilities

The Quality Assurance Manager plays a critical part in understanding and meeting internal and external customer needs by developing solutions and validating product/solution performance through:

• Executing quality complaint investigations, root cause analysis, troubleshooting, data collection and proposes solutions.
• Demonstrating appropriate project management skills and use of DMAIC/Lean methodology in execution of projects.
• Creating and executing continuous improvement projects and Design of Experiments to improve quality and optimize equipment and process performance within production applications.
• Engaging with production to develop new products and supporting process development through PFMEA – (Process Failure Mode Effects Analysis).
• Developing documentation for new test procedures, products, and processes.
• Routinely monitoring production through periodic Q/C checks and evaluation of routine checks made by in-house line leaders.
• Assisting in creating quality assurance plans for new products to guarantee quality from stage one.
• Maintaining Quality Root-Cause database.
• Training new Quality Control employees.

Required Education, Experience and Qualifications

• Minimum of 10+ years of experience in people, process, and product management
• BS Mechanical, Process Engineering, or Quality Engineering or similar relevant degree/experience preferred
• Lean Six Sigma Black Belt a plus
• Demonstrated ability to create, implement, and maintain new processes across multiple departments
• Demonstrated success in managing projects in cross-functional teams
• Strong attention to detail is critical
• Ability to multi-task with strong analytical, troubleshooting, and mechanical skills.
• Outstanding written, verbal, and interpersonal communication skills
• Works successfully independently and collaboratively across teams
• Excellent data and computer skills

Diversity and Inclusion

We believe in diversity of thought and bringing together other traits and characteristics that make an individual bring a unique experience to Pregis. We strive to foster an inclusive environment where behaviors and social norms ensure people are welcome.

Affirmative Action/EEO Statement/Inclusion

We offer equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We support inclusion and believe in welcoming a collective sum of individual differences, thoughts, traits, and characteristics to represent Pregis' culture and achievements.