Customer Service Representative

Customer Service Representative We are seeking a detail-oriented and client-focused professional to design and coordinate personalized trip experiences for individuals, families, and groups. This role is centered on delivering seamless planning support, high-quality recommendations, and exceptional service from initial inquiry through final confirmation. What You'll Do: Consult with clients to understand preferences, budgets, and desired experiences Design customized itineraries including accommodations, activities, transportation, and special requests Research destinations, resorts, cruises, and curated experiences to match client needs Coordinate reservations and ensure all components of the itinerary are accurate and confirmed Communicate updates, options, and recommendations in a clear and timely manner Provide ongoing support before and during scheduled trips Build strong client relationships through consistent follow-up and service excellence What We’re Looking For: Strong communication and interpersonal skills Highly organized with excellent attention to detail Comfortable managing multiple requests and timelines simultaneously Ability to research and present tailored recommendations Prior experience in hospitality, customer service, sales support, or concierge-style roles preferred Tech-savvy and comfortable using booking platforms and online tools Self-motivated with a professional and client-first mindset What We Offer: Structured onboarding and training resources Access to booking systems and supplier partnerships Supportive team environment with ongoing development opportunities Opportunity to grow within a client-focused service organization If you enjoy creating memorable experiences, solving logistical puzzles, and working closely with people to bring their plans to life, this role may be a strong fit. #J-18808-Ljbffr